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IT Support Specialist

2 months ago


Mobile, Alabama, United States AMS Staffing, Inc. Full time
Job Overview

AMS Staffing, Inc. is seeking a dedicated Desktop Support Technician to join our Information Technology Department. This position plays a crucial role in providing exceptional service to our clients and ensuring smooth operations within the organization.

Position Details:

Location: Mobile, Alabama

Salary Range: $55,000 - $62,000

Overtime Eligibility: Yes

Work Schedule: 37.5 hours per week

Daily Hours: 8:30 AM - 5:00 PM

Work Environment: Primarily onsite, with on-call rotation as required

On-Call Requirement: 3-day shift per month

Qualifications:

  • Preferred degree in a related field
  • Relevant certifications are advantageous
  • Experience in a law firm setting is preferred
  • Familiarity with audio-visual systems, particularly Crestron, is highly desirable

Key Responsibilities:

  • Utilize technical expertise to assist users in resolving service requests and incidents through various communication channels.
  • Conduct remote troubleshooting and diagnosis of complex computer and software issues.
  • Ensure follow-up on reported issues to guarantee satisfactory resolutions, enhancing customer satisfaction.
  • Deliver outstanding customer service to both internal and external stakeholders.
  • Prepare technical setups for meetings in a conference room environment.
  • Document all service requests and incidents accurately in the ticket tracking system.
  • Escalate complex issues to appropriate team members or supervisors as necessary.
  • Maintain a professional appearance and organized workspace, demonstrating a strong work ethic.
  • Adhere to industry best practices and internal processes to meet organizational needs.
  • Conduct root cause analysis for incidents reported to the service desk.
  • Provide support for various software applications, laptop hardware, peripherals, and mobile devices.

Essential Skills:

  • Excellent verbal and written communication skills.
  • Ability to explain technical issues to non-technical users.
  • Strong organizational skills and attention to detail.
  • Capability to thrive in a fast-paced, dynamic environment.
  • Proven ability to work independently and collaboratively within a team.
  • Exceptional troubleshooting skills and familiarity with industry diagnostic tools.
  • In-depth knowledge of desktop operating systems, particularly Windows 11.
  • Understanding of remote connectivity technologies, including Citrix and VPN.
  • Expertise in desktop and laptop hardware, wireless technology, and Apple devices.
  • Proficient in Microsoft Office Suite (365).
  • Familiarity with hardware deployment and incident management processes.
  • Knowledge of networking technologies related to troubleshooting customer issues.
  • Participation in various assigned projects as needed.