End User Support Specialist

2 weeks ago


Mobile, Alabama, United States Gravity IT Resources Full time

Position Overview:

We are seeking a skilled Technology Support Administrator to enhance our TechOps End User Support Team.

Role Summary:

The Technology Support Administrator will deliver comprehensive assistance for user-related inquiries and technical issues. Key responsibilities encompass the installation, troubleshooting, repair, maintenance, and upgrading of hardware and software systems. The ideal candidate will possess exceptional customer service abilities and demonstrate efficiency in resolving technical challenges.

Key Responsibilities:

  • Provide advanced support for end-user technical issues.
  • Install and configure hardware and software systems.
  • Diagnose and resolve technical problems promptly.
  • Maintain and upgrade existing systems and applications.

Qualifications:

  • Minimum of 5 years of relevant experience or an equivalent associate degree in a technical field.
  • Self-driven professional with a commitment to ongoing skill enhancement.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks in a dynamic environment.
  • Capability to work independently and handle physical equipment.
  • Positive attitude and a collaborative spirit aimed at continuous improvement.
  • Relevant industry certifications are advantageous.

Technical Proficiencies:

  • Hardware: PCs, Laptops, Apple devices, VoIP Phones, Printers, Wireless Access Points.
  • Operating Systems: Windows and Mac OS.
  • Applications: O365, Citrix, Adobe Suite.
  • Specific Skills: Intune, PowerShell Scripting, MacOS.


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