Intake Department Manager

3 weeks ago


Brown Deer, Wisconsin, United States Rogers Behavioral Health Full time

Job Summary:

The Intake Department Manager will oversee the daily operations of the intake department, ensuring a smooth and efficient process for patients and staff. This role requires strong leadership and communication skills, as well as the ability to manage staff and prioritize tasks effectively.

Key Responsibilities:

  • Leadership and Staff Management: Provide guidance and support to intake staff, including training, coaching, and performance evaluations.
  • Department Operations: Oversee the daily flow of the intake department, including managing staff schedules, monitoring patient flow, and ensuring compliance with regulatory requirements.
  • Communication and Collaboration: Collaborate with internal departments and external facilities to ensure seamless communication and coordination.
  • Problem-Solving and Resolution: Assist in resolving complaints and grievances related to the admissions process, and provide recommendations for process improvements.

Requirements:

  • Education and Experience: Associate's degree required, with a minimum of two years' experience in healthcare admissions or patient access, and supervisory or lead experience.
  • Skills and Knowledge: Strong leadership and communication skills, with the ability to manage staff and prioritize tasks effectively. Knowledge of electronic medical record software, insurance providers, and medical terminology is preferred.

About Rogers Behavioral Health:

Rogers Behavioral Health is a leading provider of behavioral health services, with a commitment to delivering high-quality care to patients and families. We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and tuition reimbursement.



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