Multilingual Patient Care Representative

2 weeks ago


Canonsburg, Pennsylvania, United States NovaCare Rehabilitation Full time

Join the dedicated team at NovaCare Rehabilitation as we seek a Bilingual Customer Service Representative. In this pivotal role, you will facilitate patient and insurance interactions through various communication methods. Your primary responsibilities will encompass addressing patient account inquiries, rectifying billing discrepancies, and analyzing reports to confirm the accuracy of patient balances.

Starting Salary: $15.50 per hour

Key Responsibilities:
  • Handle incoming calls and inquiries in accordance with the guidelines established by the Central Business Office Manager
  • Comprehend insurance and patient obligations related to account balances
  • Resolve inquiries from patients, physical therapy centers, and internal departments
  • Process patient payments and accurately apply them to respective accounts
  • Document all communications regarding patient accounts within the billing system
  • Collaborate with various departments to address patient account challenges
  • Provide insights on modifications in account billing information
  • Comply with all HIPAA regulations
  • Perform additional assigned tasks when not engaged with inbound calls
Qualifications:

Required:

  • High school diploma or GED
  • Fluent in Spanish

Preferred:

  • Proficiency in computer applications
  • Prior experience in a call center or phone support role
  • Background in the medical field
  • Strong analytical and problem-solving abilities
  • Capability to manage challenging situations with a positive demeanor
  • Exceptional communication skills
  • At least one year of experience in customer service
Working Conditions:
  • Office setting
  • Extended periods of sitting
  • Ability to lift up to 35 lbs

Benefits:

  • Comprehensive paid orientation program
  • Paid Time Off and Extended Illness Days
  • Health, Dental, and Vision insurance options
  • Life insurance and prescription coverage
  • 401(k) retirement plan with company matching
  • No weekend work; Monday to Friday schedule

NovaCare Rehabilitation is an equal opportunity employer committed to fostering diversity. We encourage qualified candidates from all backgrounds to apply and be part of a team that prioritizes work-life balance and employee satisfaction.



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