Store Director
5 days ago
Job Summary
The Store Director is responsible for managing the overall operations of a Walgreens store, ensuring a high level of customer satisfaction and employee engagement. This role requires strong leadership and communication skills, as well as the ability to analyze financial and performance data to drive business growth.
Key Responsibilities
- Customer Experience
- Monitor and analyze customer service provided by team members, offering feedback and coaching to improve performance.
- Greet customers and provide assistance with products and services, modeling excellent customer service skills.
- Develop and implement action plans to improve customer satisfaction and loyalty.
- Operations
- Supervise the daily operations of the store, including opening and closing procedures, task delegation, and scheduling team members.
- Manage store finances, including cash handling, inventory control, and bookkeeping.
- Ensure compliance with company policies and procedures, as well as applicable laws and regulations.
- Business Performance Management
- Analyze financial and performance data to identify areas for improvement and develop action plans to drive business growth.
- Monitor and report on key performance indicators (KPIs), including sales, customer satisfaction, and employee engagement.
- Develop and implement strategies to improve sales and control costs.
- People and Performance Management
- Manage team member performance, including assigning responsibilities, setting goals and expectations, and providing feedback and coaching.
- Develop and implement training programs to improve employee skills and knowledge.
- Make hiring, promotion, and termination decisions, ensuring compliance with company policies and procedures.
- Training and Personal Development
- Participate in company and on-the-job training to improve skills and knowledge.
- Attend training sessions and workshops to stay up-to-date on industry trends and best practices.
- Seek feedback and coaching from supervisors and peers to improve performance.
Requirements
- Bachelor's degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
- Licensed pharmacy technician as required by state, or pharmacy assistant in WA state, or licensed RPh as soon as possible given state law requirements.
- Willingness to work flexible schedule, including extended days, evenings, and weekend hours.
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