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Store Operations Manager

2 months ago

Missouri City, United States Fiesta Mart LLC Full time
Job Summary:

A Department Supervisor is a first-level manager in our stores. The Department Supervisor contributes to company success by having a team leader hands-on involvement in the day-to-day department operations. The Department Supervisor effectively leads a shift while ensuring department operational excellence. The Department Supervisor may be responsible for the opening or closing procedures of the department in coordination with Store Director and or Assistant Store Director. Must be able to work a variety of hours including nights, weekends and holidays.

Department Supervisor positions include:

  • Meat Department Manager
  • Bakery Department Manager
  • Restaurant Department Manager
  • Tortilleria Department Manager
  • Bulk Deli Cheese Department Manager
  • Seafood Department Manager
Key Responsibilities:
  • Create an environment of outstanding customer service every day.
  • A must have positive attitude
  • Conduct store walk-thru at the beginning and end of the shift including multiple times throughout the shift.
  • Lead various departments throughout the day as needed
  • Coach the Team Members to ensure flawless shift execution.
  • Perform cycle counts and out of stock counts as per company guidelines
  • Ensure closing procedures are performed daily
  • Open or close of the store
  • Perform inventory and product ordering as needed.
  • Follow cash-handling policies and procedures as outlined in the Cash Handling policy.
  • Assist with New Hire Orientation and Employee Training and development
  • Responsible for the training and development of employees.
  • Act with integrity, honesty and leadership that promotes Fiesta Mart values.
  • Manage time effectively while meeting all job responsibilities.
  • Check food quality and food temperatures throughout the day to maintain company and Hazard Analysis Critical Control Point rules and regulations.
  • Provide coaching and feedback to crew members and assess performance on an ongoing basis and discipline when necessary.
  • Lead and motivate Team Members through positive and respectful leadership.
  • Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.
  • Maintain regular and consistent attendance and punctuality and follow code of conduct.
  • Help cross train crew members in all departments
  • Perform other duties and responsibilities as required or requested.
Supervisory Responsibilities:

The Department Supervisor assists in the supervision and leadership of Team Members to comply with the organization's policies and procedures, applicable laws and regulations. Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff; noting performance discrepancies/policy violations during shift; addressing complaints; and resolving problems.

Qualifications:
  • 2 years of quick serve/fast casual restaurant or retail operations experience.
  • Experienced in a training role.
  • Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
  • Minimum age: 18 or older
  • Previous leadership experience preferred.
  • Customer-focused approach to business.
  • Detail and action oriented.
  • Demonstrates integrity, trust, ethics and values.
  • Good verbal and written communication skills.
  • Must be able to follow all safety, health and sanitation procedures.
  • Bilingual in English and Spanish preferred.
  • Must complete certification process successfully.
  • Must be able to take direction and delegate responsibilities effectively.
  • Must be able to maintain command of their shifts.
  • Ability to work in a fast-paced environment.
  • Adaptable, team-oriented, dependable and strong work ethic.
  • Ability to communicate effectively.
  • Must be able to successfully pass background and drug test.