Customer Engagement Specialist

2 weeks ago

Coraopolis, Pennsylvania, United States Mortgage Connect Full time

Position Overview:

Mortgage Connect is dedicated to facilitating home ownership and is seeking a Client Advocacy Specialist to join our dynamic team. This role is ideal for individuals who thrive in customer service and fast-paced settings, engaging daily with clients, borrowers, and team members. Your communication skills will be essential in ensuring a positive experience for all parties involved.

Key Responsibilities:

Customer Support:

  • Maintain ongoing communication with customers to guarantee their satisfaction.
  • Manage incoming calls and route them to the correct department.
  • Prepare and finalize all closing protection letters.
  • Conduct necessary bankruptcy and patriot searches.
  • Assist the Scheduling Team in arranging closing appointments with Notaries and Attorneys.

Scanning and Shipping Duties:

  • Organize personalized mailings throughout the transaction, such as welcome notes and thank you letters.
  • Support the scanning and shipping team as required.
  • Perform additional tasks as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Strong focus on customer service.
  • Excellent verbal and written communication abilities.
  • Capability to work efficiently in a fast-paced environment and meet deadlines.
  • Able to work independently as well as collaboratively within a team.
  • Problem-solving skills with the ability to manage multiple tasks.
  • Proficient with computers, including online research and typing.

If you possess relevant skills and believe you would excel in this role, we encourage you to consider this opportunity.

What We Offer:

  • Competitive compensation: Based on skills and experience.
  • Comprehensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short-term disability, and voluntary insurance options.
  • Paid time off: Generous PTO and paid holidays based on tenure.
  • Community Engagement: Paid volunteer time.
  • Parental Leave: Paid maternity and parental leave.
  • Retirement Planning: 401K plan and extensive learning opportunities.
  • Employee Discounts: Access to savings through our Work Perks Program.

Remote Work Opportunity:

This position offers the flexibility to work remotely, adhering to Mortgage Connect's remote work policy and business requirements.

About Us:

Mortgage Connect is a national mortgage service provider that specializes in supporting mortgage lenders with a wide range of essential services. Our entrepreneurial spirit sets us apart in the industry, fostering continuous improvement and innovation. We are committed to our core values known as The 5Cs: Connect, Collaborate, Communicate, Care, and Celebrate. Joining our team means embracing these values in your daily work life.

All new hires will undergo a pre-employment background check and drug screening.

We are an Equal Opportunity employer dedicated to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.

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