Customer Support Specialist
2 weeks ago
Position Overview:
Enterprise Mobility is thrilled to announce an opening for a Customer Experience Representative (CXR). This role is integral to our operations and focuses on delivering exceptional service to our valued customers.
As a member of our dynamic team, you will engage with customers in a friendly and supportive environment, ensuring their rental needs are met with efficiency and care. Your contributions will help foster a collaborative and results-oriented culture.
Key Responsibilities:
- Deliver outstanding customer service by clearly communicating rental terms, vehicle features, and available services, including optional protection products and upgrades.
- Assist customers with local information, directions, and service inquiries to enhance their overall experience.
- Manage outbound calls for follow-ups and other assigned tasks.
- Evaluate the condition of vehicles upon return and report any issues to management.
- Maintain open communication with management regarding customer and vehicle concerns.
- Engage in continuous learning and development through on-the-job training and company-sponsored programs.
Compensation and Benefits:
This position offers competitive hourly pay along with the potential for monthly bonuses. We also provide a comprehensive benefits package, which includes:
- Medical, dental, and vision insurance options
- Paid vacation and holidays
- 401(k) plan with company matching
- Profit-sharing opportunities
- Employee discounts
Qualifications:
- Must be at least 18 years of age.
- Possession of a valid driver's license with a clean driving record.
- No drug or alcohol-related convictions on driving record in the past three years.
- Authorization to work in the United States without requiring sponsorship.
- Willingness to work flexible schedules as needed.
Equal Opportunity Employer/Disability/Veterans
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