Customer Support Specialist

2 weeks ago


Coraopolis, Pennsylvania, United States Enterprise Holdings Full time

Position Overview:

Enterprise Mobility is thrilled to announce an opening for a Customer Experience Representative (CXR). This role is integral to our operations and focuses on delivering exceptional service to our valued customers.

As a member of our dynamic team, you will engage with customers in a friendly and supportive environment, ensuring their rental needs are met with efficiency and care. Your contributions will help foster a collaborative and results-oriented culture.

Key Responsibilities:

  • Deliver outstanding customer service by clearly communicating rental terms, vehicle features, and available services, including optional protection products and upgrades.
  • Assist customers with local information, directions, and service inquiries to enhance their overall experience.
  • Manage outbound calls for follow-ups and other assigned tasks.
  • Evaluate the condition of vehicles upon return and report any issues to management.
  • Maintain open communication with management regarding customer and vehicle concerns.
  • Engage in continuous learning and development through on-the-job training and company-sponsored programs.

Compensation and Benefits:
This position offers competitive hourly pay along with the potential for monthly bonuses. We also provide a comprehensive benefits package, which includes:

  • Medical, dental, and vision insurance options
  • Paid vacation and holidays
  • 401(k) plan with company matching
  • Profit-sharing opportunities
  • Employee discounts

Qualifications:

  • Must be at least 18 years of age.
  • Possession of a valid driver's license with a clean driving record.
  • No drug or alcohol-related convictions on driving record in the past three years.
  • Authorization to work in the United States without requiring sponsorship.
  • Willingness to work flexible schedules as needed.

Equal Opportunity Employer/Disability/Veterans



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