Customer Engagement Specialist

2 weeks ago

Coraopolis, Pennsylvania, United States Trane Technologies Full time

About Trane Technologies:
At Trane Technologies™, we are committed to developing innovative climate solutions for buildings, homes, and transportation, addressing the challenges of sustainability head-on.

We are a team that dares to envision a sustainable future, empowering our people to thrive both professionally and personally.

What's in it for you:
As a leader in creating comfortable and efficient environments, we prioritize sustainability in every aspect of our business.
Are you ready to take on the world's challenges and make a significant impact? If so, we encourage you to explore opportunities with us.

Thrive at work and at home:
Our benefits begin on DAY ONE for you and your family, including comprehensive health insurance and wellness programs that offer generous incentives.

  • Family building benefits, including fertility coverage and adoption/surrogacy assistance.

We offer a 401K match up to 6%, with an additional 2% core contribution, totaling up to 8% company contribution. Enjoy paid time off, including volunteer and parental leave, along with educational opportunities and tuition assistance.

Work Environment:
This position features a Hybrid work schedule, requiring onsite work three days a week.

Key Responsibilities:
Deliver exceptional customer service and sales solutions while achieving financial and business objectives.
Ensure customer satisfaction by providing support and overseeing account management activities for assigned service accounts.
Manage customer contract renewals and expansions, focusing on improving satisfaction and meeting contractual obligations.

Identify growth opportunities within your customer portfolio through sales initiatives and contract acquisition. Collaborate with cross-functional teams, including billing and sales, to develop innovative solutions that provide measurable value.

Maintain customer satisfaction, retention, and growth for your assigned accounts.
Drive the account management process, which includes developing customer profiles, strategies, service delivery plans, and budget planning.

Respond to customer inquiries within 24 hours and communicate issues and objectives to the account team and leadership.
Conduct site visits to customers at least three times a week to ensure effective execution of services and identify sales opportunities.

Work closely with Service Resource Coordinators to ensure technician schedules and necessary materials are in place to meet customer obligations and company profitability.

Manage service agreement renewals directly with customers, overseeing the booking process and achieving monthly targets.
Review financial performance of all assigned accounts monthly and provide corrective plans for underperforming service agreements.

Provide a weekly activity plan to the Client Service Team Leader and Area Service Manager, and participate in sales and customer support training.

Qualifications:
A minimum of a 2-year degree is required.
While experience is not mandatory, prior customer service experience is advantageous.
Ability to handle high-stress situations and communicate effectively in various formats is essential.

Proficiency in Microsoft Office applications, particularly Excel and Word, is required.
A valid driver's license and reliable transportation are necessary, along with the ability to work extended hours when needed.

Compensation:
The base pay range for this role is $65,000, with total compensation including a commission/incentive plan.

Equal Employment Opportunity:
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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