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Field Operations Manager

2 months ago

Remote, Oregon, United States Global Finishing Solutions, LLC. Full time
About This Opportunity

The Field Operations Manager will play a critical role in managing and executing corporate projects, with a particular focus on GFS's rapidly expanding service and preventative maintenance business. This position requires a highly organized, detail-oriented individual with strong project management skills and the ability to establish metrics that support business growth.

Key Responsibilities:

  • Recruit, develop, and lead teams of technicians to accomplish strategic initiatives effectively and efficiently.
  • Manage service delivery and special projects through cross-functional teams and outside contractors, as needed, to achieve maximum performance of the organization.
  • Establish and manage the department's operating budget.
  • Define operational, performance, and financial metrics for the department; periodically report on status.
  • Develop and maintain field service standards, training systems, processes, and best practices that ensure high-quality delivery of responsive and effective customer support, exceeding customer Service Level Agreements (SLAs) when applicable.
  • Manage third-party service provider agreements; monitor performance metrics, maintain feedback systems, and address performance issues through appropriate corrective actions.
  • Develop and implement processes that deliver expected business results at a high level of customer satisfaction.
  • Coordinate resources to resolve issues raised by customers, both external and internal. Effectively communicate and engage in problem-solving with other managers and stakeholders.
  • Assist Leadership in developing short-term tactical action plans that align with business unit strategic initiatives and long-term company objectives.
  • Provide leadership within the business unit and across other areas of the company by demonstrating behaviors consistent with GFS corporate values. Promote and enforce GFS policies, procedures, and codes of conduct.

Requirements:

  • Bachelor's Degree in a related field and 7+ years' experience in a similar role.
  • 5+ years of experience in management of technical personnel, including direct and 3rd-party resources.
  • Demonstrated cross-functional leadership experience.
  • Demonstrated ability to define individual and team goals.
  • Ability to mentor and develop remotely located team members.
  • Ability to identify and develop department initiatives that support business objectives.
  • Ability to analyze financial and team performance and implement improvements.
  • Ability to facilitate cross-functional projects.
  • Ability to create a clear vision and path for strategic growth of the organization and the business.
  • Ability to manage talent within the department to achieve goals and ensure alignment with GFS core values.

What We Offer:

  • A competitive compensation package, generous incentive plan, 401k and profit sharing, health, dental, vision, life insurance, short- and long-term disability.
  • Development and career advancement opportunities.
  • The opportunity to make a meaningful impact in a dynamic and growing work environment where you are empowered to make decisions and share in our company's success.