Ecommerce Operations Manager

4 weeks ago


Remote, Oregon, United States Freebird Full time

We are seeking an experienced Ecommerce Operations Manager to join our team at Freebird. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our Shopify Plus-powered website, ensuring seamless functionality across all regions.

Key responsibilities include managing the daily operations of our Shopify Plus site, overseeing and maintaining third-party app integrations, troubleshooting and resolving operational issues, ensuring pricing and tax parity across international markets, managing checkout localization, and coordinating with finance and legal teams to ensure compliance with global tax and shipping rules.

Additionally, you will lead content updates for product launches, promotional campaigns, and other site-wide changes, collaborate with marketing to ensure all product listings, descriptions, and imagery are accurate and aligned with campaigns, and ensure content is localized where needed and optimized for conversion across all markets.

You will also oversee the management and optimization of the ReCharge platform for subscriptions, monitor subscription performance, troubleshoot issues, and work to improve retention and customer experience. Furthermore, you will work closely with our CRO team to implement A/B tests and website experiments, ensure operational elements of tests are executed accurately and without disruption, and collaborate with development to troubleshoot any issues during testing phases.

Requirements include 5+ years of experience in ecommerce operations, preferably with Shopify Plus, strong knowledge of the Shopify ecosystem, including app integrations, experience managing international ecommerce operations, including handling pricing parity, tax compliance, and localized checkout experiences, and proven ability to manage content updates, product launches, and promotional campaigns in a fast-paced environment.

Benefits include fully remote flexibility, comprehensive medical benefits, competitive compensation and bonuses, 401(k) with company match, unlimited PTO, opportunities for growth, and the chance to join a dynamic brand that fosters upward mobility.



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