Client Relations Specialist

1 week ago


DeLand, Florida, United States Planet Fitness Full time
Job Overview

The Member Services Representative plays a crucial role in ensuring a positive experience for all members by delivering outstanding customer service to Planet Fitness members, potential members, and visitors. We are currently seeking individuals who are available to work on weekends.

Key Responsibilities
  • Welcome members, potential members, and guests with exceptional service.
  • Manage all front desk operations, including:
    • Answering phone calls in a courteous manner and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist in updating member accounts as necessary.
  • Address member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when required.
  • Help maintain the cleanliness and organization of the facility.
Qualifications
  • Preferred background in customer service.
  • Basic proficiency in computer skills.
  • A strong interest in fitness and health.
  • Positive and enthusiastic demeanor.
  • Reliability and punctuality are essential.
  • Exceptional interpersonal skills; capable of engaging positively and professionally with members and colleagues, surpassing member expectations.
  • Strong listening skills with the ability to empathize and resolve issues.
  • Exhibit professionalism in all interactions, utilizing appropriate behavior and language.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Regular standing and walking throughout the shift.
  • Frequent verbal communication in person or over the phone.
  • Occasional lifting of items up to 50 lbs.
  • May encounter hazardous materials during the shift.


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