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Technical Support Specialist
2 months ago
CIM Online is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical services team, you will be responsible for providing top-notch technical support and leadership to our Ministry Partners.
Key Responsibilities:- Assist in planning, implementing, documenting, monitoring, maintaining, and supporting 700+ end-users and workstation hardware and software systems for CIM Online and its 20+ Ministry Partners.
- Work with CIM Online's Helpdesk, Ministry Partner leadership, and other CIM Online staff to achieve the best blend of comprehensive, end-user focused support services.
- Develop and maintain a proactive, secure, and reliable hardware infrastructure for those end-users.
- Assist in making appropriate IT recommendations to CIM Online's Ministry Partners.
- Assist in maintaining an effective overall support infrastructure to best serve CIM Online's Ministry Partners.
- Assist Server Administrator in supporting server and related systems for CIM Online's Ministry Partners.
- Assist with the overall technical support needs of CIM Online and its Ministry Partners.
- Assist CIM Online in professional and spiritual mentoring for CIM Online internships and other programs.
- Assist with other duties as assigned by the President or Director of Ministry Partner Services.
- Active and growing relationship with Jesus Christ and a desire to be a minister for Christ in all relationships.
- Engaging, enthusiastic, and encouraging phone and in-person customer support skills.
- Ability and desire to mentor others professionally and spiritually.
- Ability to work independently as well as collaboratively in a team environment.
- Passion and ability to learn new things.
- Aptitude for proactive systems and project management.
- Five years of experience in end-user, hardware, and software technical support.
- Three years of support experience in a Windows-based network environment.
- Experience in Windows server administration desired.
- Experience in Salesforce database administration desired.
- Microsoft certification desired.
- Macintosh support experience desired.
- Experience with team-based projects.
