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Call Center Training Manager

2 months ago

Richardson, Texas, United States DSI Systems Full time
Job Description

Are you a seasoned call center professional looking to take on a leadership role in sales enablement and training? DSI Systems, a leading provider of custom business solutions, has an exciting opportunity for a Call Center Training Manager to join our team.

Key Responsibilities:

  • Develop and implement comprehensive training programs for call center agents, focusing on sales and service skills.
  • Collaborate with cross-functional teams to design and deliver training content, ensuring alignment with business objectives.
  • Lead a team of training specialists, providing guidance and support to ensure successful training delivery.
  • Conduct needs assessments to identify training gaps and develop targeted solutions.
  • Measure training effectiveness and make data-driven decisions to improve program outcomes.

Requirements:

  • Minimum 3 years of call center experience, with a focus on training and development.
  • Proven track record of designing and delivering effective training programs.
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Bachelor's degree in a related field, such as Communications, Business, or Education.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of custom business solutions.