Security Operations Center

4 weeks ago


Richardson, Texas, United States Allied Universal® Technology Services Full time
Job Summary

We are seeking a highly skilled Security Operations Center (SOC) Operator to join our team at Allied Universal Technology Services. As a SOC Operator, you will be responsible for monitoring cameras and various alarms/alerts, dispatching associated response personnel, answering calls via telephone, operating access control technology, and providing general assistance to both employees and guests.

This is a unique opportunity to work in a dynamic and innovative environment, where you will be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. As a SOC Operator, you will be responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the business, assets, the brand and/or employees and visitors.

Key Responsibilities
  • Monitor cameras and various alarms/alerts, dispatching associated response personnel as required
  • Answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests
  • Use established protocols and good decision-making in taking actions and communicating information surrounding events and actions taken for incidents
  • Support headquarters, branch/operating offices, school staff, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types
Requirements
  • High school diploma or equivalent (e.g., GED)
  • Minimum of three (3) years of experience in law enforcement, security, or the military
  • Minimum of three (3) years of experience controlling cameras, responding to alarms, or dispatching in a security intelligence, or critical event response setting
  • Ability to think critically and use logic and good judgement to intake, triage, and assess situations occurring in real-time
  • Ability to identify a problem, apply security training and procedures, and execute procedures
  • Effective oral and written communication skills to direct, control, and/or assist in the event of a crisis
  • Ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
  • Proficient in all Microsoft Office applications and other general office-related applications
  • Ability to maintain correspondence, discussions, and materials with strict discretion
  • Willingness and ability to work flexible schedules
Benefits
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.


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