Customer Support Professional

5 days ago


Rockville, Maryland, United States Psomagen, Inc. Full time

We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc.

Job Summary:

Psomagen, Inc. is a leading company providing services for research and clinical projects in the multi-omics field over 18 years.

The ideal candidate will be responsible for providing technical support, resolving inquiries and issues, and maintaining positive relationships with clients.

  • Provide exceptional customer support by promptly addressing customer inquiries and resolving issues
  • Develop and implement customer support strategies and processes to enhance customer experience and satisfaction
  • Handle escalated customer inquiries or complaints, ensuring timely and effective resolution
  • Collaborate with cross-functional teams to ensure a seamless and positive customer journey from order entry to post-sales support
  • Monitor customer feedback and analyze data to identify areas for improvement
  • Maintain up-to-date knowledge of multi-omics services to effectively assist customers
  • Participate in training programs to enhance knowledge and skills for delivering excellent customer service
  • Track and report customer support metrics to management
Responsibilities:

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