Technical Support Director

7 days ago


Rockville, Maryland, United States Saitech Inc Full time

About SaiTech, Inc.

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SaiTech, Inc is a leading provider of scientific instrumentation and IT services. We are dedicated to delivering exceptional support to our clients across various industries.

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Job Summary

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We are seeking a highly skilled Technical Support Director to join our team in Rockville, MD. The ideal candidate will have experience managing first and second tier support for end users of scientific instrumentation and scientific IT devices.

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Key Responsibilities

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  • Manage the technical support team to ensure timely resolution of customer issues.">
  • Develop and implement effective support strategies to improve customer satisfaction.">
  • Collaborate with cross-functional teams to resolve complex technical issues.">
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Requirements

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  • Bachelor's degree in Computer Science or related field required.">
  • At least 5 years of experience in technical support management.">
  • Excellent communication and problem-solving skills.">
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Benefits

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  • Competitive salary: $95,000 - $110,000 per year">
  • Opportunities for professional growth and development">
  • A dynamic and supportive work environment">
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Why Work at SaiTech, Inc.

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We are an equal opportunity employer committed to diversity and inclusion. We believe that our employees are our greatest asset and strive to create a workplace that is inclusive and respectful.

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Estimated Salary Range: $95,000 - $110,000 per year.



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