Mac Desktop Support Technician

5 days ago


New York, New York, United States B&H Photo Full time

B&H Photo is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for monitoring and maintaining the hardware and software configurations on the individual or group end user level.

The successful candidate will have a strong understanding of Mac operating systems and be able to configure, install, and support Apple computers, printers, monitors, portable data storage devices, and other general peripherals.

Key responsibilities include:

  • Monitoring and maintaining hardware and software configurations
  • Configuring and installing Apple computers, printers, and other peripherals
  • Providing support for Mac platform and secondary support for Windows platforms
  • Recording and accurately documenting inventory levels of hardware
  • Developing processes and procedures for desktop support
  • Researching and documenting requirements for software and hardware functionality

Requirements include:

  • Minimum 3 years of experience in an IT role supporting Apple MacOS desktops
  • Already certified or desire to become certified in MacOS, iOS, and other hardware
  • Experience with installation of major computer components and software
  • Knowledge of various operating systems such as MacOS, Windows, etc
  • Understanding of major computer components and installation requirements
  • Understanding of resolutions to common software errors

B&H Photo is an equal opportunity employer and welcomes applications from diverse candidates. We will make reasonable accommodations to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.



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