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Service Desk Specialist

2 months ago

Plano, Texas, United States Insight Global Full time
Job Summary

We are seeking a highly skilled Service Desk Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing exceptional phone support to internal employees, drafting tickets, and troubleshooting issues.

Key Responsibilities:

  • Provide phone support to internal employees, resolving issues and escalating when necessary
  • Manage tickets in our ticket portal, ensuring timely resolution and closure
  • Travel locally to other locations to perform hands-on troubleshooting and issue resolution
  • Collaborate with team members to ensure seamless support and issue resolution

Requirements:

  • 3+ years of experience in a helpdesk or Service Desk role, with a focus on phone support
  • Experience with hardware and software troubleshooting, including Windows 10 and remote software
  • Knowledge of ticketing systems, preferably ServiceNow
  • Excellent customer service and communication skills
  • Comptia and Microsoft certifications a plus

What We Offer:

  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

About Us:

Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.