Client Success Lead
6 days ago
At Pressed Floral, we're seeking a highly skilled Client Experience Manager to join our team. As a Client Experience Manager, you will play a pivotal role in enhancing and optimizing our clients' journey with our company.
Key Responsibilities:
- Lead the Client Care team to deliver exceptional client experiences across all touch points.
- Streamline processes across the board to improve efficiency and effectiveness.
- Collaborate with various departments to ensure seamless client interactions.
- Develop and implement strategic solutions to address client needs and concerns.
- Provide empathetic and innovative approaches to client care, leveraging strong problem-solving skills and attention to detail.
Requirements:
- Proven experience in customer service or client care management, with a strong track record of success.
- Excellent leadership skills, with the ability to motivate and manage a team.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Experience with client communication styles and journey mapping, with a focus on delivering exceptional client experiences.
- Proficiency in using customer service platforms and tools.
- Strong collaborative skills, with the ability to work effectively with cross-functional teams.
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not required).
What We Offer:
- A competitive hourly rate ($21-$24/hour), commensurate with experience.
- A comprehensive benefits package, including a 401k plan, wellness program, bonus plan, and six paid holidays.
- A fun and lively work atmosphere, with opportunities for growth and development.
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