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Client Engagement Specialist

2 months ago

Orem, Utah, United States Smarty Full time
Job Overview

Salary: $50,000 - $55,000 annually

Smarty is a well-established, self-sustaining organization that has been thriving for over a decade. We pride ourselves on being recognized as one of Utah's Top Workplaces. We are seeking dedicated Customer Success Representatives (CSR) to foster long-lasting, trust-based relationships with our valued clients.

The CSR will manage a designated portfolio of clients, facilitate the onboarding of new customers, assist with subscription renewals, and actively pursue opportunities for upselling and cross-selling. Collaboration with Sales, Marketing, Support, and Development teams is essential to ensure customer feedback is documented and concerns are addressed promptly. The ultimate goal is to enhance the overall customer experience.

Key Responsibilities:

  • Engage positively with customers and colleagues, serving as the primary contact for all account management issues.
  • Establish and nurture strong, enduring relationships with clients.
  • Collaborate with the sales team to identify and act on cross-selling and upselling opportunities.
  • Develop trusted advisor relationships with key accounts and stakeholders.
  • Ensure timely and effective delivery of solutions tailored to customer needs.
  • Communicate progress on account management initiatives to both internal and external stakeholders.
  • Identify areas for improvement and develop new business with existing clients to meet account management KPIs.
  • Monitor and report on key account metrics.
  • Guide clients on essential product features aligned with their objectives.
  • Provide training and resources to assist clients in utilizing SmartyStreets tools effectively.
  • Document client interactions and insights in the CRM and other relevant tools.
  • Share customer insights with supervisors and internal teams.
  • Work collaboratively with sales, development, and support teams to uncover and expand opportunities for clients.
  • Address challenging customer requests or escalations as necessary.
  • Onboard new clients efficiently.
  • Manage multiple client accounts simultaneously while meeting deadlines.
  • Stay informed about company products and services.
  • Track customer subscription renewals and support clients through the renewal process.
  • Seek innovative ways to enhance the customer experience.
  • Deliver exceptional service to clients.
  • Act as an advocate for clients, focusing on improving their overall experience.
  • Participate in company cultural initiatives and training, applying learned principles in daily interactions.

Qualifications:

  • Essential: High school diploma or equivalent.
  • Proven experience in account management or related roles.
  • Strong communication and presentation skills, capable of influencing stakeholders at all levels.
  • Ability to build rapport and collaborate effectively with internal and external parties.
  • Experience with CRM software (e.g., HubSpot) and Google Tools.
  • Demonstrated ability to deliver client-focused solutions.
  • Proven capacity to manage multiple projects with attention to detail.
  • Excellent listening, negotiation, and presentation skills.
  • Strong verbal and written communication abilities.
  • Ability to collect and analyze large amounts of data.
  • Adaptability and creative problem-solving skills.
  • Strong organizational skills and ability to meet deadlines.
  • Ability to work collaboratively within a team environment.
  • Emphasis on enjoying the work experience while mastering your craft.

Compensation and Benefits:

  • Competitive salary based on experience.
  • Comprehensive health, dental, and life insurance coverage.
  • Long-term disability insurance.
  • Generous paid time off that increases with tenure.
  • 401k retirement plan with matching contributions.
  • Ongoing professional development and training opportunities.
  • Adjustable standing desks and a supportive workplace environment.
  • Access to snacks, drinks, and team-building activities.
  • In-office wellness services.
  • Additional perks, including company retreats and fun activities.

Application Process:

If you meet the qualifications, we encourage you to apply and discover the opportunities that await you.

Smarty is a leader in location data intelligence, providing enterprise-grade SaaS solutions for address validation, standardization, and geocoding across 240+ countries and territories. Our customers process billions of addresses daily through our user-friendly tools and APIs.

We believe in creating a fun and engaging work environment where collaboration and creativity thrive. Join us in making work enjoyable while achieving excellence in our respective fields.

We are an Equal Opportunity Employer and require all candidates to complete a background check upon receiving an employment offer.