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Senior Manager, Customer Success
2 months ago
About Videra Health Inc.
Videra Health Inc. is a leading healthcare technology company that aims to revolutionize the way healthcare is delivered. Our team is dedicated to providing innovative solutions that improve patient outcomes and enhance the overall healthcare experience.
Job Summary
We are seeking a highly skilled and experienced Senior Manager, Customer Success to join our team. As a key member of our Customer Success Team, you will be responsible for building and growing long-term relationships with our clients, identifying their business objectives, and developing strategies to meet those needs.
Key Responsibilities
- Account Management
- Develop a deep understanding of our clients' business objectives and develop strategies to meet those needs.
- Build and maintain strong relationships with our clients, ensuring their satisfaction and loyalty.
- Identify opportunities to upsell and cross-sell our services to our clients.
- Program Development
- Develop and implement programs and assessments to meet our clients' business objectives.
- Work closely with our product team to ensure that our solutions meet our clients' needs.
- Change Management
- Provide change management and subject matter expertise to support our clients in achieving their business objectives.
- Develop and implement strategies to ensure successful adoption of our solutions.
- Team Leadership
- Manage a team of Customer Success Managers to ensure that our clients receive exceptional service.
- Develop and implement processes and best practices to ensure that our team is operating at peak performance.
Requirements
- 3-5+ years of experience in a client-facing role, preferably in the healthcare industry.
- Experience in professional services, managed services, or a software company.
- Strong understanding of healthcare technology and its applications.
- Excellent communication and interpersonal skills.
- Ability to travel up to 15% of the time.
What We Offer
Videra Health Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
