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Client Experience Director

2 months ago

Orem, Utah, United States Pressed Floral Full time
Job Overview

At Pressed Floral, we're seeking a highly skilled Client Experience Manager to join our team. As a Client Experience Manager, you will play a pivotal role in enhancing and optimizing our clients' journey with our company.

Key Responsibilities:

  • Lead the Client Care team to deliver exceptional client experiences across all touch points.
  • Streamline processes across the board to improve efficiency and productivity.
  • Collaborate with various departments to ensure seamless client interactions.
  • Develop and implement strategic solutions to address client needs and concerns.
  • Provide empathetic and innovative approaches to client care, leveraging strong problem-solving skills and attention to detail.

Requirements:

  • Proven experience in customer service or client care management, with a strong track record of success.
  • Excellent leadership skills, with the ability to motivate and manage a team.
  • Strong analytical and problem-solving abilities, with a keen eye for detail.
  • Experience with client communication styles and journey mapping, with a focus on delivering exceptional client experiences.
  • Proficiency in using customer service platforms and tools.
  • Strong collaborative skills, with the ability to work effectively with cross-functional teams.
  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not required).

What We Offer:

  • A competitive hourly rate ($21-$24/hour), commensurate with experience.
  • A comprehensive benefits package, including a 401k plan, wellness program, and bonus plan.
  • 6 paid holidays and flexible scheduling to support work-life balance.
  • A fun and lively atmosphere, with opportunities for professional growth and development.