Client Support Specialist

2 weeks ago


Orem, Utah, United States Western Heating and Air Conditioning Full time

We are seeking a dedicated service-oriented representative to enhance our customer experience. The Customer Service Representative (CSR) will serve as a vital link, delivering product and service information while efficiently resolving any issues that may arise with our customer accounts. The ideal candidate is genuinely enthusiastic about assisting customers, demonstrating patience, empathy, and strong communication skills. They possess the ability to understand customer perspectives and advocate on their behalf when necessary. Gathering customer feedback is invaluable, and our CSRs excel in this area. Problem-solving is second nature to these specialists, who are adept at troubleshooting and conducting thorough investigations when additional information is required to address customer concerns. The primary goal is to ensure exceptional service standards, respond promptly to customer inquiries, and maintain high levels of customer satisfaction.

Key Responsibilities:

  • Handle a significant volume of incoming calls
  • Generate potential sales leads
  • Identify and evaluate customer needs to ensure satisfaction
  • Establish and nurture sustainable relationships with customer accounts through open and interactive communication
  • Provide accurate, valid, and comprehensive information utilizing appropriate methods and tools
  • Achieve personal and team sales targets while managing call handling quotas
  • Address customer complaints, offering suitable solutions and alternatives within specified timeframes; follow up to confirm resolution
  • Maintain records of customer interactions, process accounts, and organize documentation
  • Adhere to communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Job Types: Full-time, Part-time

Benefits:
  • Health, vision, dental, and life insurance
  • Paid time off
  • 401k plan
  • Education assistance or tuition reimbursement
  • Employee discounts
  • Flexible scheduling options
  • Workplace perks including refreshments and adaptable work hours
  • Eligibility for benefits limited to full-time employees
Schedule:
  • 8-Hour and 10-Hour shifts
  • Day and night shifts available
  • Overtime opportunities
  • Weekend shifts
Required Skills:
  • Proven experience in customer support or client service roles
  • Demonstrated success in exceeding performance targets
  • Strong skills in phone contact management and active listening
  • Familiarity with CRM systems and practices
  • Customer-focused with the ability to adapt to various personality types
  • Excellent communication and presentation abilities
  • Capacity to multitask, prioritize, and manage time effectively
Experience:
  • Minimum of 2 years in Customer Service (Preferred)
Company Culture:
  • People-oriented, supportive, and fairness-focused
  • Team-oriented, promoting cooperation and collaboration
  • Detail-oriented, emphasizing quality and precision
  • Innovative, encouraging risk-taking and creativity
  • Outcome-oriented, focused on results and performance
  • Stable, with strong processes and traditions
  • Aggressive, competitive, and growth-focused
Work Remotely:
  • No


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