Client Engagement Specialist

1 week ago

Orem, Utah, United States Smarty Full time
Position Overview

Salary: $50,000 - $55,000 annually

Smarty is a well-established company with over a decade of self-sustained growth and profitability. Recognized as one of Utah's Top Workplaces, we pride ourselves on our vibrant company culture. We are in search of both part-time and full-time Customer Success Representatives (CSR) dedicated to fostering long-term, trusting relationships with our valued clients.

The primary function of the CSR is to manage a designated portfolio of clients, facilitate the onboarding of new customers, assist with subscription renewals, and proactively identify opportunities for upselling and cross-selling. Collaboration with Sales, Marketing, Support, and Development teams is essential to ensure customer feedback is captured and issues are promptly addressed, ultimately enhancing the overall customer experience.

Key Responsibilities:

  • Engage positively with customers and colleagues, serving as the main point of contact for all account management inquiries.
  • Establish and nurture robust, long-lasting relationships with clients.
  • Collaborate with the sales team to identify cross-selling and upselling opportunities.
  • Develop trusted advisor relationships with key accounts and stakeholders.
  • Ensure timely and effective delivery of solutions tailored to customer needs.
  • Communicate the status of account management initiatives to relevant stakeholders.
  • Identify areas for improvement to meet account management objectives.
  • Monitor and analyze key account metrics.
  • Guide clients on product features relevant to their goals.
  • Provide training and resources to empower customers in utilizing SmartyStreets tools.
  • Document customer interactions and insights in the CRM and other data collection tools.
  • Share customer insights with supervisors and internal teams.
  • Work with sales, development, and support teams to identify growth opportunities for clients.
  • Assist with complex customer requests or escalations as necessary.
  • Facilitate the onboarding process for new clients.
  • Manage multiple client accounts simultaneously while meeting deadlines.
  • Stay informed about company products and services.
  • Track subscription renewals and support clients through the renewal process.
  • Seek innovative ways to enhance the customer experience.
  • Deliver exceptional service to clients.
  • Act as an advocate for clients, focusing on improving their overall experience.
  • Participate in company cultural initiatives and training, applying learned principles in daily interactions.

Qualifications:

  • Essential: High school diploma or equivalent.
  • Proven experience in account management or a related role.
  • Strong communication, presentation, and influencing skills at all organizational levels.
  • Ability to build rapport and collaborate effectively with internal and external stakeholders.
  • Experience with CRM software (e.g., HubSpot) and Google Tools.
  • Demonstrated ability to deliver client-focused solutions.
  • Proven track record of managing multiple projects with attention to detail.
  • Excellent listening, negotiation, and presentation skills.
  • Strong verbal and written communication abilities.
  • Capability to analyze and track large volumes of data.
  • Creative problem-solving skills and adaptability.
  • Organizational skills with the ability to meet deadlines.
  • Team-oriented mindset with a willingness to support others in achieving their goals.
  • We value a fun work environment where hard work and enjoyment go hand in hand.

Compensation and Benefits:

  • Competitive salary based on experience.
  • Comprehensive health, dental, and life insurance coverage.
  • Long-term disability insurance.
  • Generous paid time off benefits that increase with tenure.
  • 401k retirement plan with matching contributions.
  • Ongoing professional development and training opportunities.
  • Adjustable standing desks and a supportive workplace environment.
  • Complimentary snacks, drinks, and team-building activities.
  • Access to in-office chiropractic services.
  • Additional perks, including company retreats and fun outings.

Application Process:

If you meet the qualifications outlined above, we encourage you to apply and discover the opportunities that await you at Smarty.

Smarty is a leader in location data intelligence, providing enterprise-grade SaaS solutions for address validation, standardization, and geocoding across the globe. We believe in creating a fun and engaging work environment where collaboration and creativity thrive.

We are an Equal Opportunity Employer and require all candidates who receive and accept employment offers to complete a background check.

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