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Customer Success Senior Manager

2 months ago

Orem, Utah, United States Videra Health Inc Full time

Videra Health Inc is in search of a Senior Manager of Customer Success. This pivotal role focuses on fostering robust relationships with clients, comprehending their requirements, and crafting personalized initiatives to achieve their objectives. The successful candidate will possess 3-5+ years of experience in the healthcare sector, particularly in behavioral health, primary care, or acute environments, alongside a background in client-facing roles. Exceptional communication and project management capabilities are vital for thriving in this position. If you are dedicated to making a significant impact in the healthcare domain, this role may align perfectly with your aspirations.

Key Responsibilities:
  • Design tailored programs to fulfill clients' business goals
  • Facilitate the effective adoption of Videra Health's platform
  • Oversee and address critical client situations
  • Conduct business evaluations to promote successful product utilization
  • Enhance revenue from current accounts
  • Establish connections with key stakeholders and advocate for Videra Health
  • Collaborate with cross-departmental teams to improve customer satisfaction
  • Create tools and best practices for internal workflows and customer value
  • Offer technical assistance to troubleshoot errors and configuration challenges
  • Perform additional responsibilities as assigned
Qualifications:
  • 3-5+ years of experience in the healthcare field
  • Experience in client-facing roles within professional services, managed services, or software sectors
  • Strong organizational and prioritization skills
  • Outstanding communication and presentation skills
  • Proficient in English, with conversational Spanish preferred
  • Bachelor's degree with commendable academic performance
  • Willingness to travel to client locations as needed