Customer Experience Director
7 days ago
We are seeking a highly skilled and experienced Customer Experience Director to lead our Customer Experience Team for the West Coast locations. The ideal candidate will have a proven track record of delivering exceptional customer service and driving business growth.
Key Responsibilities- Customer Service Leadership
- Develop and implement customer service strategies to ensure high-quality service delivery
- Manage and maintain customer relationships to drive loyalty and retention
- Resolve customer complaints and issues in a timely and professional manner
- Team Management
- Lead and manage a team of customer service representatives to achieve business objectives
- Coach and develop team members to improve performance and skills
- Develop and implement training programs to enhance customer service skills
- Process Improvement
- Identify areas for process improvement and implement changes to enhance customer service
- Develop and implement metrics to measure customer service performance
- Analyze data to identify trends and areas for improvement
- Communication and Collaboration
- Communicate effectively with customers, team members, and other stakeholders to ensure seamless service delivery
- Collaborate with cross-functional teams to drive business growth and improve customer service
- 2-3 years of experience in customer service or a related field
- Proven track record of delivering exceptional customer service and driving business growth
- Excellent communication and leadership skills
- Ability to analyze data and identify areas for improvement
- Ability to lead and manage a team
This position will be in an office setting at a desk equipped with computer, monitors, phone, and other applicable resources/equipment. It will require the applicant to routinely sit, stand, stoop, kneel, crouch, and bend for up to 8 hours. Position requires the occasional lifting of objects up to 10lbs.
-
Ontario, California, United States Gold Star Foods Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Experience Director to lead our Customer Experience Team for the West Coast locations. The ideal candidate will have a proven track record of delivering exceptional customer service and driving business growth.Key ResponsibilitiesCustomer Service LeadershipDevelop and implement customer...
-
Customer Experience Representative
7 days ago
Ontario, California, United States GHP Management Full timeJob Summary:GHP Management is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our community team, you will play a vital role in delivering exceptional resident experiences and ensuring the highest level of customer satisfaction.Key Responsibilities:Customer Service:Act as the...
-
Sales and Customer Experience Coordinator
7 days ago
Ontario, California, United States The Sherwin-Williams Company Full timeJob SummaryThe Sherwin-Williams Company is seeking a highly skilled and customer-focused Branch Coordinator to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale customers, and driving sales growth.Key Responsibilities:Customer Service: Ensure high...
-
Customer Experience Lead
5 days ago
Ontario, California, United States Victoria's Secret Full timeJob SummaryThe Customer Experience Lead is a key role within Victoria's Secret & Co, responsible for delivering exceptional customer and associate experiences to drive top-line sales. This position reports to either the Store Manager or the Customer Experience Manager and is based on store volume.Key ResponsibilitiesDrive Top-Line Sales: Sell, lead, and...
-
Operations Director
9 hours ago
Ontario, California, United States Assa Abloy Group Full timeJob DescriptionJob Title: Operations DirectorJob Summary:We are seeking an experienced Operations Director to lead our regional manufacturing facility or Service Center located in Ontario, California. The successful candidate will be responsible for running the facility, managing the P & L, and overseeing daily operations.Key Responsibilities:Manage the...
-
Executive Director of Operations
7 days ago
Ontario, California, United States TravelCenters of America Full timeJob Summary:The Executive Director of Operations will provide leadership for the marketing and operations functions for the Quick-Serve Restaurant Profit Center(s). This includes hiring, training, development, and supervision of staff to maximize profitability by building a strong loyal customer base within company policies.Key Responsibilities:Communicate a...
-
Part Time Floor Leader
9 hours ago
Ontario, California, United States Lush Handmade Cosmetics Full timeJob DescriptionWe are seeking a highly motivated and experienced Floor Leader to join our team at Lush Handmade Cosmetics. As a key member of our store management team, you will play a vital role in driving sales, delivering exceptional customer service, and leading a team of sales associates to achieve and surpass their goals.Key Responsibilities:Sales and...
-
Senior Account Director
4 days ago
Ontario, California, United States Canon Solutions America, Inc. Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Account Director to join our team at Canon Solutions America, Inc. As a key member of our sales team, you will be responsible for driving business growth and revenue expansion through strategic account management and sales initiatives.Key Responsibilities:Develop and execute sales...
-
Executive Director of Animal Services
1 week ago
Ontario, California, United States City of Ontario, CA Full timeAbout the City of Ontario, CAThe City of Ontario, CA is a thriving community that values the well-being of its residents and their pets. As a key partner in providing animal services, we are seeking a highly qualified and experienced leader to serve as the Executive Director of Animal Services.Job SummaryThe Executive Director of Animal Services will be...
-
Customer Experience Specialist
3 days ago
Ontario, California, United States Best Buy Co. , Inc. Full time**Deliver Exceptional Customer Service**As a key member of our Best Buy Co., Inc. team, you will be responsible for building strong relationships with customers and providing solutions to their needs. This includes:Verifying serial and model numbers to ensure accurate repairsConducting basic functionality testing to support Repair AgentsCompleting basic...
-
Compliance and Quality Assurance Director
1 week ago
Ontario, California, United States Lifeways Inc Full timeAbout Lifeways Inc. Lifeways Inc. is a leading provider of behavioral health services, dedicated to improving the lives of individuals and families in need. We are committed to creating a supportive and inclusive environment where our employees can thrive and make a meaningful difference. Job Description: Compliance and Quality Assurance Director We are...
-
sr. Director, Distribution Operations
2 months ago
Ontario, California, United States VF CORPORATION Full timeJoin our team as a Senior Director, Distribution Operations at VFAre you passionate about leading a team and optimizing distribution processes? If so, this might be the perfect opportunity for you. As the Senior Director of Distribution Operations at VF, you will play a key role in ensuring the smooth and efficient operation of our Ontario, CA Distribution...
-
Sales Director
5 days ago
Ontario, California, United States Hireio, Inc. Full timeJob DescriptionJob Summary:Hireio, Inc. is seeking a highly experienced Sales Director to lead our retail field sales efforts. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive business growth and maximize revenue across our key retail accounts.Key Responsibilities:Develop and execute sales...
-
Campus Associate Director of Nursing, Administration
12 hours ago
Ontario, California, United States West Coast University Full timeJob SummaryWe are seeking an experienced Administrative Leader to join our team at West Coast University as a Campus Associate Director of Nursing, Administration. This role will provide administrative leadership and management of a comprehensive undergraduate registered nurse program, ensuring compliance with programmatic accreditation, internal...
-
Director of Brand Strategy and Communications
8 hours ago
Ontario, California, United States Ajinomoto Foods North America, Inc. Full timeJob SummaryAjinomoto Foods North America, Inc. is seeking a highly skilled and experienced Director of Brand Strategy and Communications to lead our corporate branding efforts. This is a key role that will be responsible for developing and executing a comprehensive brand strategy that aligns with our company's purpose and values.Key ResponsibilitiesDevelop...
-
Marketing and Communications Director
7 days ago
Ontario, California, United States CaliforniaNevada Credit Union League Full timeJob SummaryWe are seeking a highly skilled Marketing and Communications Director to join our team at the California/Nevada Credit Union League. As a key member of our organization, you will be responsible for developing and executing comprehensive marketing strategies to drive business growth and enhance our brand reputation.Key ResponsibilitiesBrand...
-
Customer Service Representative
5 days ago
Ontario, California, United States Best Buy Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Best Buy. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProcess customer transactions efficiently...
-
Customer Service Representative
2 weeks ago
Ontario, California, United States Pollo Campero Full timeJob SummaryThe Customer Service Representative at Pollo Campero is responsible for ensuring a seamless and enjoyable experience for our customers. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesWelcome and greet customers in a friendly and welcoming...
-
Customer Support Representative
1 week ago
Ontario, California, United States Best Buy Full timeCustomer Support Representative OverviewThe Customer Support Representative plays a crucial role in delivering exceptional service to our valued customers. This position is dedicated to ensuring efficient, friendly, and precise handling of all customer transactions. The primary duties include providing a superior customer experience and accurately managing...
-
Customer Care Associate
2 weeks ago
Ontario, California, United States Spiralgroup Full timeAbout Spiral GroupSpiral Group is a well-established importer of automotive components, serving major retailers nationwide for over two decades. Our mission is to simplify the process of upgrading and replacing wheels for our customers.Position OverviewWe are currently seeking enthusiastic and proactive customer service associates to become part of our...