Customer Experience Director

7 days ago


Ontario, California, United States Gold Star Foods Full time
Job Summary

We are seeking a highly skilled and experienced Customer Experience Director to lead our Customer Experience Team for the West Coast locations. The ideal candidate will have a proven track record of delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Customer Service Leadership
    • Develop and implement customer service strategies to ensure high-quality service delivery
    • Manage and maintain customer relationships to drive loyalty and retention
    • Resolve customer complaints and issues in a timely and professional manner
  • Team Management
    • Lead and manage a team of customer service representatives to achieve business objectives
    • Coach and develop team members to improve performance and skills
    • Develop and implement training programs to enhance customer service skills
  • Process Improvement
    • Identify areas for process improvement and implement changes to enhance customer service
    • Develop and implement metrics to measure customer service performance
    • Analyze data to identify trends and areas for improvement
  • Communication and Collaboration
    • Communicate effectively with customers, team members, and other stakeholders to ensure seamless service delivery
    • Collaborate with cross-functional teams to drive business growth and improve customer service
Requirements
  • 2-3 years of experience in customer service or a related field
  • Proven track record of delivering exceptional customer service and driving business growth
  • Excellent communication and leadership skills
  • Ability to analyze data and identify areas for improvement
  • Ability to lead and manage a team
Working Conditions

This position will be in an office setting at a desk equipped with computer, monitors, phone, and other applicable resources/equipment. It will require the applicant to routinely sit, stand, stoop, kneel, crouch, and bend for up to 8 hours. Position requires the occasional lifting of objects up to 10lbs.



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