Customer Support Specialist

1 day ago


Dublin, Ohio, United States Northwoods Full time
Job Title: Customer Support Specialist

Northwoods is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities:
  • Investigate and resolve customer issues in a timely and professional manner
  • Provide technical support and guidance to customers via phone, email, and chat
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain knowledge articles and documentation to support customer support efforts
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 1.5 years of experience in a support center or equivalent technical team
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in troubleshooting Windows, web, mobile apps, networking, and databases
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
Why Join Northwoods?

At Northwoods, we are passionate about making a positive impact on the lives of case managers and social workers in the Health and Human Services field. We believe in creating a culture of inclusivity, accountability, and resourcefulness, and we are committed to hiring talented individuals who share our values.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with a company match. We also provide opportunities for professional growth and development, including training and education programs.

Join our team and be part of a dynamic and collaborative environment that is dedicated to making a difference in the lives of others.



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