Help Desk Support Specialist

2 weeks ago


Dublin, Ohio, United States Creative Financial Staffing Full time

About the Company

Creative Financial Staffing is a leading provider of innovative solutions for businesses. Our team is dedicated to delivering exceptional customer service and support.

About the Role

We are seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing tier 1 support to all end-points, including employees, labs, and classroom support for Mac and PC computers, and tablets.

Key Responsibilities

  • Collaborate with the IT Service Desk to provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers, and multi-function devices.
  • Work with other desktop support staff to ensure effective knowledge transfer and workload balancing across platforms.
  • Provide exceptional customer service as part of the Client Experience team.

Requirements

  • Minimum 1 year of experience as a desktop support specialist or equivalent.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong knowledge of Windows and/or Mac OS (Windows preferred).
  • Excellent problem-solving and troubleshooting skills.

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