Help Desk Support Specialist
2 weeks ago
About the Company
Creative Financial Staffing is a leading provider of innovative solutions for businesses. Our team is dedicated to delivering exceptional customer service and support.
About the Role
We are seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing tier 1 support to all end-points, including employees, labs, and classroom support for Mac and PC computers, and tablets.
Key Responsibilities
- Collaborate with the IT Service Desk to provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers, and multi-function devices.
- Work with other desktop support staff to ensure effective knowledge transfer and workload balancing across platforms.
- Provide exceptional customer service as part of the Client Experience team.
Requirements
- Minimum 1 year of experience as a desktop support specialist or equivalent.
- Excellent interpersonal, verbal, and written communication skills.
- Strong knowledge of Windows and/or Mac OS (Windows preferred).
- Excellent problem-solving and troubleshooting skills.
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