HPLC Instrumentation Support Specialist

2 months ago


Dublin, Ohio, United States Pace® Life Sciences Full time

About Us

Pace Life Sciences

Pace is dedicated to enhancing global health and safety. We support our pharmaceutical and biopharmaceutical clients throughout the drug development journey, from initial research and development to clinical trials and commercial product support. For clients with in-house laboratories and manufacturing, we offer professional services to optimize their operations.

Job Overview

At Pace, our Technical Field Services (TFS) division presents exceptional opportunities for career advancement. Our team thrives in diverse environments, fostering strong customer relationships and consistently exceeding expectations. With over four decades of experience in laboratory operations, we cater to a wide array of industries and facilities nationwide, granting our team access to extensive shared knowledge and supportive leadership. If you seek a collaborative team of analytical professionals and a dynamic, hands-on work environment, consider joining us.

Working within our TFS division enables professionals to engage in practical work while directly interacting with clients. We specialize in servicing sophisticated instrumentation, including GC, GC/MS, LC, LC/MS, IC, and Dissolution systems. Although the technology is intricate, TFS provides a comprehensive training program for newcomers, alongside ongoing training to enhance our service team's skills. Our TFS Specialists possess diverse skill sets, including technical expertise, customer service, and effective problem-solving abilities. We have been delivering services to clients for over 20 years, ensuring consistent growth and numerous advancement opportunities.

Your Role

As an Instrument Services Specialist, you will deliver technical solutions and high-level instrument support services to TFS customers, including external clients, laboratory chemists within the Pace system, and departmental colleagues. Your responsibilities will encompass a variety of support services related to analytical instrumentation, including:

  • Conducting preventive maintenance, installation, repair, and performance testing of instruments
  • Installing, configuring, and troubleshooting application software
  • Providing on-site and remote customer support
  • Delivering technical training on analytical systems
  • Ensuring compliance with regulatory standards
  • Maintaining positive relationships with clients

Qualifications

  • Bachelor's degree in chemistry or a related field
  • Preferred experience in equipment servicing
  • Familiarity with chromatography systems (HPLC, UHPLC, LCMS, GC, GCMS, IC)
  • Experience with LC/MS or LC/MS/MS is a plus
  • Strong customer service skills
  • Willingness to travel up to 25% of the time

Benefits

We offer a comprehensive benefits package, including paid vacation, holidays, sick leave, medical, dental, and vision insurance, retirement plans with company matching, and various voluntary insurance options.

Equal Opportunity Employer

Pace is committed to providing equal employment opportunities to all individuals and prohibits discrimination and harassment of any kind.



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