Collections Specialist

15 hours ago


Fort Worth, Texas, United States KYYBA Full time

We are seeking a skilled Collections Specialist to join our team at Kyyba, where you will play a critical role in recovering payments from clients and providing exceptional customer service. As a key member of our operations team, you will be responsible for managing a queue of assigned accounts, negotiating payment solutions, and collaborating with internal and external groups to resolve escalated customer issues.

Job Responsibilities
  • Recover payments from clients through phone calls, emails, or other communication channels using excellent customer service skills.
  • Negotiate payment solutions when customers require assistance, following up on pending action or expired arrangements.
  • Provide top-notch customer service while handling incoming calls from external and internal customers, demonstrating phone courtesy and professionalism.
  • Manage a queue of assigned accounts, ensuring timely follow-up and resolution of outstanding issues.
  • Perform skip tracing activities to locate challenging customers and their collateral, assigning repossession when necessary.
  • Collaborate with internal and external groups to resolve escalated customer complaints and provide recommendations for process improvements.

Our ideal candidate possesses strong communication and problem-solving skills, with 1-2 years of experience in customer service and/or collections environments. Familiarity with the automotive industry is a plus. A high school diploma or GED is required, with a bachelor's degree preferred.

About Kyyba

Kyyba, founded in 1998, is a global leader in delivering high-quality resources and top-notch recruiting services. Our company culture embodies core values such as value, passion, excellence, empowerment, and happiness, creating a vibrant and productive atmosphere. We prioritize employee well-being, offering valuable benefits, a balanced compensation structure, and career development opportunities.

Join us at Kyyba, where you can grow your career, develop new skills, and contribute to our mission of delivering exceptional results for our clients. Apply now to become a part of our dynamic team


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