Bilingual Customer Service Representative
6 days ago
Customer Resolution Specialist
Are you experienced in customer account resolution within the utilities sector and thrive in a call center environment? If you're skilled in English and Spanish and ready to elevate your career with a growing company, we want to meet you. We're seeking Customer Resolution Specialists to help resolve customer accounts efficiently and with outstanding service.
Key Responsibilities:
- Be the primary contact for customer inquiries via phone, email, and live chat.
- Resolve issues swiftly using strong problem-solving skills.
- Stay informed on company policies to proactively enhance service quality.
- Maintain a positive and solution-focused attitude in all interactions.
- Document customer interactions thoroughly and collaborate with your team to drive continuous improvement.
Requirements:
- Minimum of 1-year experience in customer account resolution; call center experience is a plus.
- Microsoft Office proficiency and strong multi-tasking abilities.
- Bilingual skills in English and Spanish with exceptional communication abilities.
- Attention to detail for accurate record-keeping and quick problem resolution.
- Teamwork skills to foster collaboration and enhance service quality.
Benefits:
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Paid Time Off and Holidays
- Professional development opportunities
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