Medical Assistant Training Coordinator

6 days ago

Toledo, Ohio, United States Bon Secours Mercy Health Full time
Job Summary

We are seeking a highly skilled Clinical Training Specialist to join our team at Bon Secours Mercy Health. This individual will be responsible for training and ensuring Medical Assistant (MA) clinical staff are performing clinical skills & procedures according to Standard Policy and Protocols.

Key Responsibilities
  • Assess and train new clinical associates to perform patient care duties within Medical Group standards and regulatory requirements.
  • Collaborate with and provide feedback to practice operations to ensure associate successfully completes pertinent clinical competencies.
  • Coordinate annual associates training and competencies completion.
  • Assist with development of skills check lists.
  • Routinely round and work collaboratively with practice staff and operations team to identify performance data for key quality indicators and help develop improvement plans.
  • Prepare training and presentations and perform required applicable in-service education at each practice site on new workflows or initiatives.
  • In collaboration with practice leadership, analyze quality results and develop education and workflows for clinical staff, using quality models such as Continuous Quality Improvement (CQI), Lean or Six Sigma to improve subsequent results, ensuring implementation, evaluation and continuous monitoring.
  • Train clinical staff and be a provider resource on the Primary Care dashboard.
  • Work with Operations for communication of system enhancements and optimization.
  • Identify and introduce best practice processes deploying to employed practices, to improve quality outcomes.
  • Assist operations with clinical office patient-flow re-design and troubleshooting to assist in optimizing practice and achieving demonstrable excellence in quality.
  • Collaborate with the operations team to ensure compliance with regulatory agency clinical standards that govern the outpatient physician offices such as CMS, Occupational Safety and Health Administration (OSHA), States Department of Health (DOH) and Clinical Laboratory Improvement Amendment (CLIA) etc., including controls, logs, and internal standards are provided in accordance with Medical Group policy and regulatory requirements.
  • Responsible for maintaining competency and training documentation, including education attendance records, personnel certifications, etc.
  • Assist Operations managers with the process and preparations to help ready practices for and during inspections and onsite visits from regulatory agencies.
Requirements
  • Vocational/ Technical Degree in Medical Assisting or Nursing.
  • Current, active, unrestricted nursing license in practicing state OR must be a Medical Assistant credentialed through the American Association of Medical Assistants CMA (AAMA), American Medical Technologists RMA (AMT), National Healthcareer Association NHA CCMA, or the National Center for Competency Testing NCMA.
  • Basic Life Support (BLS) required within 90 days of hire.
  • Minimum of five (5) years of medical group practice experience.
  • Demonstrated ability in project management and leading quality and process improvement initiatives.
  • Proficiency with electronic medical records and Microsoft Office specifically Excel.
  • Excellent problem-solving, data aggregation and analysis skills.
  • Excellent communication and relationship building skills with both physicians and practice staff.
  • Classroom facilitation and presentation.
Preferred Qualifications
  • Epic experience strongly preferred.
Benefits
  • Comprehensive, affordable medical, dental and vision plans.
  • Prescription drug coverage.
  • Flexible spending accounts.
  • Life insurance w/AD&D.
  • Employer contributions to retirement savings plan when eligible.
  • Paid time off.
  • Educational Assistance.

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