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Medical Assistant Case Management Supervisor
2 months ago
Medical Assistant Case Management Supervisor
Location: Toledo, Ohio
Minimum Experience: Mid-level
Overview:
The Medical Assistant Case Management Supervisor plays a pivotal role in overseeing the Patient Centered Medical Home (PCMH) care team, collaborating closely with the Manager of Medical Assistants and Case Workers.
Key Responsibilities:
- Assist in the management of healthcare provider patient panels.
- Contribute to the development of care initiatives aimed at assessing and coordinating population-specific healthcare needs.
- Ensure accountability for both direct and indirect patient care for assigned populations.
- Evaluate social determinants of health to address disparities in service delivery.
Duties Include:
- Support the management of the PCMH Care Team in alignment with organizational policies to meet patient needs effectively.
- Enhance patient engagement and team productivity by overseeing the assessment of provider patient panels, focusing on individual patient risk and population-specific requirements.
- Facilitate the creation of comprehensive, collaborative care plans that align with provider treatment strategies and evidence-based chronic care guidelines.
- Monitor population-specific risk management through registries and referrals.
- Identify and address barriers when treatment objectives are unmet or care plans are not adhered to.
- Track quality measures at both program and patient levels to devise interventions that enhance outcomes.
- Act as a resource for community referrals within the practice.
- Utilize the Electronic Health Record (EHR) system to document patient interactions and contribute to clinic workflows.
- Manage daily responsibilities by reviewing system-related tasks and email instructions to ensure thorough case management.
- Adhere to departmental policies, including accreditation standards and patient safety initiatives.
Qualifications:
- Active Registered or Certified Medical Assistant.
- Bachelor's Degree in public health, social work, or a related field is preferred.
- Relevant experience in patient education, nursing, or case management may substitute for formal education.
- Ability to recognize and respect cultural factors affecting patient choices and engagement.
- Strong writing and communication skills, both verbal and written.
- Capacity to work independently while managing priorities to meet deadlines.
- Experience collaborating with multidisciplinary medical teams and familiarity with the PCMH model.
- Proficiency in computer applications, including Microsoft Office and EHR systems.
- Knowledge of medical documentation practices and privacy regulations.
- Commitment to maintaining ethical and professional standards.
Benefits:
- Competitive salary and comprehensive benefits package.
- 20 days of paid time off accrued in the first year.
- 10 paid holidays.
- Health, dental, and vision insurance options.
- Life insurance and retirement plan with employer matching.
- Employee Assistance Program.
This is a full-time, exempt position with a Monday to Friday schedule, excluding weekends and holidays.
About Us:
Neighborhood Health Association (NHA) is a Federally Qualified Health Center (FQHC) committed to providing accessible healthcare services. With a history spanning over 50 years, NHA focuses on prevention and empowering individuals to manage their health, ensuring responsive services to meet community needs.
Our Mission: Through exceptional healthcare services, we aim to empower and educate, working diligently to eliminate healthcare inequities while promoting personal responsibility for health management.
