Guest Services Representative

2 weeks ago


New York, New York, United States MGM Resorts International Full time

At MGM Resorts International, we bring entertainment to life.

POSITION OVERVIEW:

As a Front Desk Clerk, you will play a crucial role in delivering exceptional customer service by ensuring smooth check-in and check-out processes. Your warm welcome will set the tone for each guest's experience, allowing you to create memorable moments that guests will cherish long after their visit.

COMPENSATION: Starting at $19 per hour

KEY RESPONSIBILITIES:

  • Guest Reception: Provide a friendly and memorable welcome to guests, anticipating their needs and addressing any concerns in accordance with our service standards.
  • Room Management: Manage guest check-ins and check-outs, including handling early and late arrivals and walk-ins, ensuring a professional and seamless experience.
  • Inquiry Response: Answer phone calls and promptly respond to guest inquiries, offering assistance and information to enhance their stay.
  • Experience Improvement: Suggest room upgrades when available and promote loyalty program enrollment to enhance guest satisfaction.
  • Interdepartmental Coordination: Collaborate with Housekeeping and other departments to meet guest expectations and fulfill special requests.
  • Financial Management: Ensure accurate posting of charges and credits, manage payments, handle cash and credit transactions, and balance all financial transactions according to company procedures.
  • Key Control: Manage and issue keys, maintaining the security and confidentiality of all guests.
  • Additional Responsibilities: Perform other job-related tasks as assigned.
MINIMUM QUALIFICATIONS:
  • Work Schedule: Availability to work varied shifts, including weekends and holidays.
  • Education: High school diploma, GED, or equivalent experience.
IDEAL CANDIDATE ATTRIBUTES:
  • Customer Service Skills: Proven ability to provide outstanding service and handle guest inquiries professionally.
  • Cash Handling Experience: Proficient in managing cash transactions and balancing cash drawers accurately.
  • POS System Proficiency: Familiarity with using POS systems for transactions and reservations.
  • Communication Skills: Strong verbal and written communication abilities for effective guest interactions.
  • Attention to Detail: Accuracy in managing guest accounts and verifying charges.
BENEFITS:
  • Wellness Programs: Initiatives designed to support your physical and mental well-being.
  • Employee Discounts: Access to discounts on accommodations, dining, retail, entertainment, and more.
  • Complimentary Meals: Free meals provided in the employee dining area.
  • Parking Benefits: Complimentary parking available for employees.
  • Professional Development: Opportunities for personal and professional growth through various programs and events.


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