Guest Services Representative
2 weeks ago
The SHOW comes alive at MGM Resorts International.
Become one of the stars behind The SHOW and be part of a leading entertainment brand. Our mission is clear: To entertain the human race.
POSITION OVERVIEW:
As a Guest Services Representative at New York-New York, your primary responsibility will be to deliver exceptional customer service by ensuring smooth check-ins and check-outs. You will greet each guest warmly and, by recognizing their individual needs and stories, create WOW moments and unforgettable experiences that they will cherish long after their visit.
COMPENSATION: Starting at $19 per hour
DAILY RESPONSIBILITIES:
- Guest Reception: Provide a friendly and memorable welcome to guests, anticipating their needs and addressing any concerns in accordance with S.H.O.W. Service Basics.
- Room Management: Oversee the check-in and check-out processes for guests, including managing early and late arrivals/departures and walk-ins, ensuring a seamless and professional experience.
- Inquiry Response: Answer phone calls and promptly respond to guest inquiries, offering assistance and information to enhance their stay.
- Experience Improvement: Suggest room upgrades when available and promote M life enrollment and benefits to enhance the guest experience.
- Interdepartmental Collaboration: Work closely with Housekeeping and other departments to meet guest expectations and fulfill special requests.
- Financial Management: Ensure accurate posting of charges and credits, manage payments, handle cash and credit transactions, and balance all cash and cash equivalents according to property cash handling procedures.
- Key Control: Manage and issue keys, maintaining the security, privacy, and confidentiality of all guests.
- Additional Responsibilities: Perform other job-related duties as assigned.
- Work Schedule: Availability to work varied shifts, including weekends and holidays.
- Education: High school diploma, GED, or equivalent experience.
- Customer Service Skills: Proven ability to provide exceptional service and handle guest inquiries professionally.
- Cash Handling Experience: Skilled in managing cash transactions and accurately balancing cash drawers.
- POS System Proficiency: Familiarity with using POS systems for transactions and reservations.
- Communication Skills: Strong verbal and written communication abilities for effective guest interactions.
- Attention to Detail: Accurate in managing guest accounts and verifying charges.
- Wellness Programs: Initiatives designed to support your physical and mental health.
- Employee Discounts: Access to discounts on hotel stays, dining, retail, entertainment, and with company partners for travel, electronics, and more.
- Complimentary Meals: Free meals provided in our employee dining area.
- Parking Benefits: Complimentary parking available both on and off shift.
- Professional Development: Opportunities for professional and personal growth, networking events, and community volunteer initiatives.
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