Customer Experience and Quality Director

9 hours ago


Jacksonville, Florida, United States Rise Broadband Full time
About the Role

Rise Broadband is seeking a highly skilled and experienced professional to lead our Customer Experience and Quality Assurance team. As the Director of Customer Experience and Quality Assurance, you will be responsible for driving initiatives that improve the customer experience and grow revenue through day-to-day interactions with our customers.

Key Responsibilities
  • Develop and implement process improvements to enhance the customer experience and meet quality standards
  • Collaborate with cross-functional teams to identify opportunities for growth and improvement
  • Provide guidance and coaching to team members to enhance their skills and knowledge
  • Develop and deliver formal presentations to colleagues and management as needed
  • Stay up-to-date with industry trends and best practices to ensure the company remains competitive
Requirements
  • Bachelor's degree in a business-related field
  • 5+ years of experience in a business analyst, project management, or program management role
  • Proven track record of leading large, successful projects
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Working Conditions

This role requires the ability to sit for prolonged periods and occasionally stand, walk, and use hands to handle objects. The employee must also be able to lift and move up to 15 pounds. The working conditions may include working in an open cubicle/workspace area.



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