Customer Experience and Quality Director
9 hours ago
Rise Broadband is seeking a highly skilled and experienced professional to lead our Customer Experience and Quality Assurance team. As the Director of Customer Experience and Quality Assurance, you will be responsible for driving initiatives that improve the customer experience and grow revenue through day-to-day interactions with our customers.
Key Responsibilities- Develop and implement process improvements to enhance the customer experience and meet quality standards
- Collaborate with cross-functional teams to identify opportunities for growth and improvement
- Provide guidance and coaching to team members to enhance their skills and knowledge
- Develop and deliver formal presentations to colleagues and management as needed
- Stay up-to-date with industry trends and best practices to ensure the company remains competitive
- Bachelor's degree in a business-related field
- 5+ years of experience in a business analyst, project management, or program management role
- Proven track record of leading large, successful projects
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
This role requires the ability to sit for prolonged periods and occasionally stand, walk, and use hands to handle objects. The employee must also be able to lift and move up to 15 pounds. The working conditions may include working in an open cubicle/workspace area.
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Quality Assurance Director
2 weeks ago
Jacksonville, Florida, United States Gilbane Full timeAbout the RoleGilbane is seeking a Quality Assurance Director to support our Federal Business Unit.The Quality Assurance Director will coordinate and oversee the implementation of the company's Quality Assurance and Quality Control Programs, serving as the functional leader for QC personnel.This role can be located anywhere there is a major Gilbane Building...
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Sales Associate
3 hours ago
Jacksonville, Florida, United States Hand and Stone Massage and Facial Spa Full timeAbout UsHand and Stone Massage and Facial Spa is a leading provider of spa services, with over 500 locations across the U.S. We're committed to creating an exceptional experience for our guests and employees alike.Job SummaryWe're seeking a vibrant Sales Associate to join our team in St. John's Town Center. As a Sales Associate, you'll be responsible for...
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Part Time Customer Experience Manager
3 hours ago
Jacksonville, Florida, United States Michaels Arts and Crafts Full timeJob Description**Job Summary:**We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Michaels Arts and Crafts. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Customer...
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Customer Experience Coordinator
1 day ago
Jacksonville, Florida, United States Flightstar Jacksonville Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Experience Coordinator to join our team at Flightstar Jacksonville. As a key member of our Customer Experience Team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Experience Management: Guarantee that customer...
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Customer Experience Specialist
1 day ago
Jacksonville, Florida, United States AmeriPro EMS Full timeAbout AmeriPro EMSAmeriPro EMS is a leading provider of emergency medical services, dedicated to delivering high-quality patient care and exceptional customer experiences.Job SummaryWe are seeking a highly skilled and experienced Customer Experience Specialist / Dispatcher to join our team. As a key member of our dispatch operations, you will be responsible...
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Director of Nursing Excellence and Quality
1 week ago
Jacksonville, Florida, United States UF Health Full timeJob SummaryThe Director, Nursing Professional Excellence and Quality is a senior leadership position responsible for the strategic direction and operational management of Nursing Professional Excellence and Quality at UF Health. This role requires a strong leader who can drive excellence in nursing practice, quality, and patient safety.Key...
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Director of Quality Assurance and Compliance
2 weeks ago
Jacksonville, Florida, United States Universal Health Services Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Quality Assurance and Compliance to join our team at Universal Health Services. The successful candidate will be responsible for coordinating quality improvement and compliance activities across our clinical and support services.Key ResponsibilitiesCoordinate quality improvement and...
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Customer Experience Specialist
1 week ago
Jacksonville, Florida, United States HomeTeam Pest Defense Full timeAbout HomeTeam Pest DefenseWe are a leading provider of pest management services to homebuilders, with a strong reputation for delivering high-quality solutions to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you...
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Compliance and Quality Assurance Director
3 days ago
Jacksonville, Florida, United States River Point Behavioral Health Full timeAbout the RoleRiver Point Behavioral Health is seeking a highly skilled and experienced Director of Quality Assurance and Compliance to join our team. As a key member of our leadership team, you will be responsible for ensuring that our clinical and support services meet the highest standards of quality and compliance.Key ResponsibilitiesCoordinate quality...
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Customer Experience Advocate
4 days ago
Jacksonville, Florida, United States Fanatics Full timeAbout the RoleFanatics is seeking a highly skilled and passionate Customer Experience Advocate to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring that our fans receive the highest level of service.Key ResponsibilitiesCustomer Support: Provide timely and...
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Customer Experience Specialist
1 week ago
Jacksonville, Florida, United States Top Dollar Car Full timeJob Opportunity at Top Dollar CarWe are seeking a highly motivated and customer-focused individual to join our sales team as a BDC Sales Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Engagement: Build strong relationships with...
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Customer Experience Associate
1 week ago
Jacksonville, Florida, United States Hertz Full timeJob Summary:The Customer Experience Specialist provides exceptional customer service, exceeding customer satisfaction and retention goals. This role is responsible for delivering a positive customer interaction experience, resolving issues promptly, and maintaining a high level of hospitality and professionalism.Key Responsibilities:Provide first contact...
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Customer Experience Associate
3 days ago
Jacksonville, Florida, United States City of Jacksonville, FL Full timeJob DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our library staff, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming environment, and supporting the overall mission of the City of...
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Customer Experience Coordinator
1 week ago
Jacksonville, Florida, United States Beaver Chevrolet Full timeJob OverviewBeaver Chevrolet is seeking a highly skilled and motivated Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesManage service orders and workflow to ensure timely and efficient service delivery.Provide exceptional customer...
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Customer Experience Representative
1 week ago
Jacksonville, Florida, United States Murphco of FL Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Full Time Hotel Guest Service Representative at Murphco of FL. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Check-In and...
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Customer Experience Specialist
5 hours ago
Jacksonville, Florida, United States Fowler Placement Services Full timeJob SummaryFowler Placement Services is seeking a seasoned Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for translating analysis and research into actionable insights for product design.Key ResponsibilitiesConsult on design and delivery of reports, both internal and externalApply Human Computer...
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Customer Experience Coordinator
1 week ago
Jacksonville, Florida, United States Wendy's Full timeWhy Wendy'sOur Restaurant Operations Managers provide daily leadership to ensure the restaurant meets operational goals and mentoring to team members to deliver exceptional customer experiences.On our team, you'll be invested in as you develop your restaurant leadership skills. We have a comprehensive development program designed to provide you with the...
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Customer Experience Representative
3 days ago
Jacksonville, Florida, United States Sam Maimone - State Farm Agent Full timeJob OverviewAs a valued member of our team at Sam Maimone - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as an Office Representative. This role offers a unique opportunity to work with a trusted brand, promoting premier insurance and financial service products to our clients.Key ResponsibilitiesCustomer...
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Executive Director
2 weeks ago
Jacksonville, Florida, United States Mellow Mushroom Southside Full timeExecutive Director Opportunity at Mellow Mushroom SouthsideSalary range $60,000-$85,000 based on experience and profit-sharing bonus.The Executive Director is responsible for overseeing all operations within the restaurant and ensuring alignment with the business plan. This key role plays a crucial part in maintaining high levels of customer satisfaction and...
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Residential Property Manager
6 hours ago
Jacksonville, Florida, United States Eleven Experience Full timeJob SummaryGrassy Creek, LLC is seeking a highly skilled and organized Residential Property and Maintenance Manager to oversee the maintenance and upkeep of our residential and short-term rental properties in Jacksonville, Florida.Key ResponsibilitiesPerform proactive and reactive maintenance of properties, including landscaping, building exterior and...