Credit Repair Customer Advocate

2 weeks ago


Jacksonville, Florida, United States LendingTree Full time

Customer Service Case Advisor (Temporarily Remote)

About Us:

We are Ovation Credit Services, a division of LendingTree, dedicated to providing exceptional products and services to our clients. Our dynamic environment fosters innovation and collaboration, where we value creativity and the ability to deliver results. Our team comprises some of the most talented individuals in the industry, and we prioritize intelligence and initiative over appearance.

Your Role:

As a vital member of our team, you will:

  • Utilize your 2+ years of experience in customer service and call center operations.
  • Engage with clients in the financial services sector.
  • Demonstrate self-motivation and a commitment to exceeding performance metrics.
  • Exhibit empathy and understanding towards consumer needs.
  • Guide clients through the process of improving their credit reports.
  • Effectively manage multiple tasks while working independently and solving problems.
  • Compose clear and professional business correspondence.
  • Possess proficiency in Microsoft Office and general computer skills.

Your Daily Responsibilities:

In this role, you will:

  • Assist clients on their journey to achieving a Better Credit Life.
  • Communicate with consumers through calls and emails regarding their credit report concerns.
  • Address and resolve client inquiries with professionalism and timeliness.
  • Promote our services aimed at credit repair.
  • Ensure client retention through exceptional service.
  • Uphold the company's standards of integrity and ethics in all client interactions.

Work Schedule:

This position requires a 9-hour shift, including rotating Saturdays, with an hour allocated for lunch and breaks, allowing for some schedule flexibility.

Compensation and Benefits:

Your efforts will be rewarded with:

  • Base Hourly Rate: $18.00

Benefits Include:

  • Medical, Dental, Vision, and Life Insurance
  • 401K with company matching
  • Mental Health Resources
  • Equity Grants
  • Complimentary Credit Repair Services
  • Generous Paid Time Off and Holidays

Company Culture:

As a publicly traded entity, LendingTree has integrated various companies to enhance our mission of assisting borrowers in making informed financial decisions. We have developed tools such as the LendingTree app and dashboard to empower consumers in managing their financial health while maintaining a light-hearted approach in our marketing.

At LendingTree, we champion diversity and inclusion, recognizing that these values are essential to our success. We are committed to a workplace free from discrimination based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status.



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