Patient Experience Coordinator

1 month ago


New York, New York, United States Ritual Dental Full time
About Ritual Dental

Ritual Dental is a revolutionary dental practice that combines cutting-edge innovations, microbiome research, artificial intelligence, and advanced technology to transform the oral health experience of individuals and families.

Our Mission

We strive to make the best dental care simple, empowering, and accessible to everyone. Our commitment to leveraging technology for precise oral health diagnostics enables our skilled team to spend more time providing personalized coaching and care to our patients.

The Role

We are seeking a dynamic Patient Experience Coordinator to join our clinical Operations team. This role presents a distinctive opportunity to influence the patient experience, collaborating with our dental specialists, as well as Ritual's product and technology teams.

Responsibilities
  • Greet patients and welcome them to Ritual Dental
  • Ensure patients have an excellent and seamless experience, from check-in to check-out
  • Communicate with patients via phone, email, or via Ritual's messaging platform
  • Schedule appointments and manage the calendar
  • Verify patient insurance eligibility
  • Answer patients' questions and empower them with knowledge
  • Collect payments and co-pays
  • Maintain a safe, clean, and well-organized front desk and patient waiting area
  • Provide detailed descriptions of dental treatments, services, and retail products provided at Ritual Dental
  • Present treatment plans to patients and discuss financial responsibility
Qualifications and Skills
  • 2 or more years of experience working in a hospitality, customer service, or member experience setting
  • Excellent verbal and written communication skills
  • Strong computer literacy
  • Ability to be efficient and productive in a fast-paced environment
  • Flexibility to work early mornings, evenings, and some Saturdays


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