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Administrative Program Specialist

2 months ago

Naples, Florida, United States St. Matthews House Inc Full time
Job Overview

OUR CORE MISSION:

As a manifestation of compassion in Southwest Florida, we are expanding our efforts to ensure that no individual facing hunger, homelessness, or addiction is left unsupported or without a path from crisis to recovery. In collaboration with our partners and participants, we foster communities where individuals are progressively recognized, embraced, challenged, and assisted.

GENERAL SUMMARY

The Program Administrator plays a crucial role in providing administrative and operational assistance to the Vice President of Programs. This position involves collaborating with the Vice President to guarantee quality (focusing on best practices), consistency (ensuring adherence to these practices daily), and operational integrity (monitoring expectations) across all programs at St. Matthew's House, encompassing both residential and non-residential initiatives. The ideal candidate must be detail-oriented, possessing a strong ethical foundation and moral integrity. The administrator will handle sensitive and confidential information and must demonstrate trustworthiness. Familiarity with St. Matthew's House program guidelines and the ability to think critically and logistically are essential.

KEY RESPONSIBILITIES

  • Collaborate with the training department to develop program-specific training that addresses competencies in various program roles.
  • Conduct audits of the resident database, MissionTracker, to ensure accuracy and completeness of resident profiles.
  • Perform assessments of individual programs to guarantee a uniform experience for residents across all St. Matthew's House programs.
  • Assist the Vice President of Programs in formulating policies and procedures for programs lacking them.
  • Support program directors in establishing operational and program consistency.
  • Provide weekly reports to the Vice President of Programs regarding training and compliance gaps and opportunities for improvement.
  • Ensure operational integrity through on-site evaluations.
  • Audit program elements for alignment with the organization's core values and mission.
  • Develop program-specific onboarding training to help new staff acclimate to their roles.
  • Report directly to the Vice President of Programs.
  • Engage in program-specific events.
  • Assist program directors and other administrators with operational and administrative tasks as needed.
  • Perform any additional tasks as assigned by the supervisor.

QUALIFICATIONS

  • Undergraduate degree (or equivalent) preferred.
  • At least 1 year of experience with the Mission Tracker resident management software platform.
  • A minimum of 4 years of experience working with individuals experiencing homelessness or addiction.
  • Proficient in Microsoft Office Suite (including spreadsheets) is essential.
  • Must possess a valid Florida Driver's License.
  • Ability to stand for a minimum of 4 hours at a time and lift at least 25 pounds. Must be capable of bending or kneeling.