Administrative Support Specialist

4 weeks ago


Naples, Florida, United States Berman Physical Therapy Full time
Job Summary

Berman Physical Therapy is seeking a highly skilled Administrative/Office Assistant to join our team. As a key member of our staff, you will be responsible for providing exceptional client experiences and driving our clinic's growth.

Key Responsibilities:

  • Communicate Value: Clearly articulate the benefits of our services and handle pricing and scheduling objections with confidence.
  • Engage with Clients: Build strong, lasting relationships with new and existing patients, ensuring they are fully committed and satisfied with our services.
  • Enhance Waiting Room Experience: Create an inviting atmosphere that makes clients excited to return and motivated to refer friends and family.
  • Manage Appointments: Schedule clients efficiently, ensuring they understand the details of their appointments and are prepared for their visits.
  • Maintain Communication: Keep in touch with clients before, during, and after their sessions to ensure their complete satisfaction.
  • Drive Referrals and Reviews: Cultivate relationships that lead to positive word-of-mouth and 5-star reviews.
  • Handle Administrative Tasks: Accurately check in appointments, process payments, and manage schedules to optimize clinic operations.
  • Respond Promptly: Address voicemails and emails in a timely manner, ensuring all communications are delivered accurately.

What We Offer:

  • Competitive Salary: Enjoy a lucrative salary range of $31,000 - $37,000 a year, including performance bonuses.
  • Generous Paid Time Off: Up to 10 days of paid time off to ensure you maintain a healthy work-life balance.
  • Comprehensive Training and Mentorship: Receive relentless support in developing your client engagement skills, patient communication, and interpersonal abilities.
  • Career Growth Opportunities: We provide clear paths for advancement and opportunities for continued growth within the company while learning the cash paid physical therapy business model.

What We'll Do For You:

  • Support Your Career Development: Offer ongoing training and mentorship in management, and leadership.
  • Foster Your Growth: Help you develop your career while expanding your expertise in customer service in the cash paid physical therapy field.


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