Program Support Administrator

2 months ago

Naples, Florida, United States St. Matthews House Inc Full time
Job Overview

OUR CORE MISSION:

In alignment with our commitment to serve the community in Southwest Florida, we strive to ensure that individuals facing challenges such as hunger, homelessness, or addiction are not alone and have a clear path towards recovery and contribution. Together with our partners and participants, we foster environments where individuals are recognized, accepted, encouraged, and supported.

POSITION SUMMARY

The Program Administrator plays a crucial role in providing both administrative and operational assistance to the Vice President of Programs. This role involves collaborating closely with the Vice President to maintain high standards of quality (focusing on best practices), ensure consistency (adhering to these practices daily), and uphold operational integrity (monitoring compliance) across all programs at St. Matthew's House, which encompasses both residential and non-residential initiatives. The ideal candidate will be detail-oriented, possess a strong ethical foundation, and handle sensitive information with discretion. A comprehensive understanding of St. Matthew's House program protocols and the ability to think critically and strategically are essential.

KEY RESPONSIBILITIES

  • Collaborate with the training department to develop program-specific training that enhances proficiency in various roles.
  • Conduct audits of the resident database, MissionTracker, to ensure accuracy and completeness of resident profiles.
  • Perform evaluations of individual programs to guarantee a uniform experience for residents across all St. Matthew's House initiatives.
  • Assist the Vice President of Programs in formulating policies and procedures for programs lacking established guidelines.
  • Support program directors in achieving operational and programmatic consistency.
  • Provide weekly reports to the Vice President of Programs regarding training and compliance gaps and potential improvements.
  • Ensure operational integrity through regular onsite evaluations.
  • Audit program components for alignment with the organization's core values and mission.
  • Design program-specific onboarding training to help new staff acclimate to their roles.
  • Report directly to the Vice President of Programs.
  • Engage in program-specific events.
  • Offer operational and administrative support to program directors and other administrators as needed.
  • Undertake additional tasks as assigned by the supervisor.

QUALIFICATIONS, SKILLS, AND COMPETENCIES

  • Preferred undergraduate degree or equivalent.
  • Minimum of one year of experience with Mission Tracker resident management software.
  • At least four years of experience working with individuals experiencing homelessness or addiction.
  • Proficient in Microsoft Office Suite, particularly spreadsheets.
  • Possession of a valid Florida Driver's License.
  • Ability to stand for extended periods and lift a minimum of 25 pounds; must be capable of bending or kneeling.

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