**Field Operations Supervisor**

1 week ago


Albuquerque, New Mexico, United States Commnet Broadband Full time
Job Summary

We are seeking a highly skilled and experienced **Field Operations Supervisor** to join our team at Commnet Broadband. As a key member of our operations team, you will be responsible for ensuring the smooth execution of maintenance and installation tasks, while also supervising and developing the skills of our field technicians.

Key Responsibilities
  • Technical Leadership: Provide technical guidance and support to field technicians, ensuring that maintenance and installation tasks are carried out to the highest standards.
  • Site Management: Direct and coordinate with various departments, external vendors, and contractors to ensure superior standards of site acceptance for new builds, site modifications, and complex backhaul installations.
  • Preventative Maintenance: Lead comprehensive preventative maintenance, enforce meticulous documentation practices, and conduct detailed site systems verifications to uphold and enhance site maintenance standards.
  • Asset Management: Manage and maintain accountability for assigned company assets, collaborating closely with Logistics and Support Services to ensure precision in inventory accuracy.
  • Troubleshooting: Swiftly and expertly resolve complex trouble tickets, providing leadership in critical situations.
  • Training and Development: Provide ongoing training, coaching, and feedback to field technicians, managing scheduling and timecard approvals, and overseeing performance management and disciplinary actions.
Requirements
  • Experience: Minimum 4-6 years of experience in a technical operations role, with a strong background in maintenance and installation.
  • Education: High School/Trade School or equivalent experience.
  • Skills: Proficient with the use of hand tools and power tools, advanced knowledge and experience in the use and operation of electronic test equipment, and strong organizational skills.
  • Knowledge: Strong knowledge and experience in wireless and data services, voice telecommunications, project management, microwave, fiber optics, ethernet backhaul facilities, and AC and DC power systems.
  • Leadership: Proven ability to train and mentor technicians, demonstrated success in managing complex technical challenges under tight deadlines, and strong leadership skills.
Preferred Qualifications
  • Problem-Solving: Proven problem-solving skills in a high-pressure environment.
  • Leadership Experience: Prior leadership experience in a technical operations role.
Benefits
  • Compensation: Competitive yearly salary based on education, experience, knowledge, skills, and abilities.
  • Benefits Package: Comprehensive suite of benefits, including health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance, and 401k.
  • Employee Assistance Program: Access to confidential counseling, financial information/resources, legal support, and general wellness services.


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