Consumer Lending Specialist
2 weeks ago
Job Type:
Full-time
Position Overview:
The Consumer Lending Specialist is responsible for assessing and processing consumer loan applications. This role involves analyzing loan requests and evaluating the applicant's capacity to repay. The Specialist will provide guidance to members on financial planning and ensure that they receive exceptional service in alignment with the mission of Sandia Laboratory Federal Credit Union.
Key Responsibilities:
- Conduct interviews with members to gather information on consumer loan requests via online applications and phone communications. Review supporting documents such as purchase agreements and title policies. Assess creditworthiness and verify the accuracy of loan applications using credit reports. Enter relevant data into the consumer lending origination system.
- Advise members on financial planning, policies, and interest rates. Verify collateral and calculate loan payments, loan-to-value ratios, and payoffs to other financial institutions. Make informed recommendations regarding loan application approvals or denials.
- Deliver an outstanding member experience by:
- Actively listening to member needs
- Explaining the benefits and features of relevant products and services
- Providing tailored solutions to meet member requirements
- Following up with members as needed
- Processing loan applications initiated through third-party partners.
- Utilize the MVD Now process to:
- Collect necessary documentation for vehicle title transfers
- Conduct MVR checks to assess vehicle title status
- Submit MVD Now packages to Loan Services
- Ensure proper documentation and filing of loan applications to protect the credit union's collateral.
Qualifications:
Experience and Knowledge:
- At least two years of experience in a financial institution with a focus on consumer loans.
- Fundamental understanding of lending principles and regulations.
- Proficient in Microsoft Office applications.
- Able to learn and effectively use in-house programs and third-party software such as MVD Now.
- Thorough knowledge of Credit Union products and services, with the ability to compare offerings in the marketplace.
- High school diploma or GED equivalent.
- Bachelor's degree in business or a related field is preferred.
- Exceptional interpersonal skills, demonstrating a commitment to maintaining a close and caring relationship with members.
- Strong relationship management abilities.
- Excellent oral and written communication skills, capable of conveying financial concepts, policies, and procedures clearly and concisely.
- Ability to ensure that all documentation is accurate and complies with organizational standards.
- Demonstrates creativity and sound business judgment.
- Committed to continuous education and research to enhance product knowledge.
- Ability to effectively cross-sell products when appropriate.
Salary Range:
$19 to $24
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