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Member Experience Advocate II

2 months ago

Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full time
Position Overview

At Kirtland Federal Credit Union, we believe that a career in the financial sector is not just a job, but a pathway to growth and development. We are committed to fostering an environment where our employees can thrive, offering competitive salaries, comprehensive benefits, and a dynamic workplace culture.

We are currently in search of a Full-Time Member Experience Advocate II, a versatile role combining the responsibilities of a teller and a banker.

Benefits of Joining Us:

  • 401(k) Retirement savings plan with employer matching.
  • Generous Paid Time Off (PTO) program.
  • Tuition reimbursement for higher education.
  • Employee clothing advance program.
  • Fitness reimbursement initiatives.
  • Employee assistance services.
  • Short- and long-term disability coverage.
  • Travel assistance services.

Your Responsibilities:

As a Member Experience Advocate, you will be pivotal in delivering an outstanding member experience. Your role will encompass a variety of member service tasks, including:

  • Ensuring effective and professional execution of member service operations.
  • Assisting members through various remote channels and in-person consultations to identify financial needs and enhance relationships.
  • Proactively assessing member financial requirements and recommending suitable products and services.
  • Maintaining comprehensive knowledge of all deposit and consumer loan offerings.
  • Executing account maintenance tasks such as opening sub-accounts, modifying signers, and processing check orders.
  • Addressing member inquiries and resolving issues through attentive listening and education.
  • Processing teller transactions while adhering to regulatory compliance.
  • Managing IRA accounts and consulting members on financial management.
  • Handling consumer loan applications, ensuring thorough documentation and compliance with policies.
  • Conducting creditworthiness assessments and preparing loan applications for underwriting.
  • Facilitating discussions for mortgage consultations and providing necessary documentation.
  • Building and maintaining professional relationships with members and colleagues.
  • Responding promptly to member requests and inquiries, upholding the core values of Kirtland Federal Credit Union.
  • Ensuring a clean and secure work environment.
  • Participating in meetings and collaborating with other departments as needed.
  • Staying informed about economic conditions and regulatory changes.

Qualifications:

  • High School Diploma or GED is required.
  • Familiarity with loan services, policies, and procedures.
  • Understanding of legal and regulatory standards related to lending.
  • Basic knowledge of consumer lending practices and credit analysis.
  • Preferred experience in a financial institution or related field.
  • Strong member service skills with the ability to resolve issues independently.
  • Experience in customer service and identifying member needs.

Kirtland Federal Credit Union is an equal opportunity employer. All employment decisions will be based on merit, competence, performance, and business needs, without discrimination based on any protected status.