Member Engagement Consultant II

2 weeks ago

Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full time
Job Overview

At Kirtland Federal Credit Union, we believe that a career in the financial sector is more than just a job; it’s an opportunity for growth and development. We are committed to fostering an environment where our employees can thrive, learn, and progress in their careers. Our competitive salary, comprehensive benefits package, and dynamic workplace culture make us a desirable employer.

We are currently looking for a Full-Time Member Experience Specialist II, a multifaceted role that encompasses both teller and banking responsibilities.

As part of our team, you will be eligible for a range of part-time benefits, including:

  • 401(k) Retirement savings plan with employer matching.
  • Generous Paid Time Off (PTO) program.
  • Tuition reimbursement for higher education.
  • Employee clothing advance.
  • Fitness reimbursement program.
  • Employee assistance program.
  • Short- and long-term disability coverage.
  • Travel assistance services.

Your Responsibilities:

In this role, you will be instrumental in delivering an outstanding member experience. This includes a variety of member service tasks such as:

  • Ensuring effective and professional execution of member service functions.
  • Assisting members through various remote delivery channels and meeting with them to assess their financial needs.
  • Identifying member needs and presenting suitable product or service options.
  • Maintaining comprehensive knowledge of all deposit and consumer loan products.
  • Completing account maintenance tasks, including opening sub-accounts and managing signers.
  • Addressing member inquiries and resolving issues by providing clear information and options.
  • Processing teller transactions while adhering to compliance regulations.
  • Managing IRA accounts and products.
  • Consulting with members on financial management as necessary.
  • Handling consumer loan applications effectively and in accordance with policies.
  • Conducting assessments to determine member needs and processing loan documentation.
  • Evaluating member creditworthiness and preparing loans for underwriting approval.
  • Calculating debt ratios and verifying member information.
  • Facilitating loan servicing tasks such as payoffs and payment modifications.
  • Ensuring compliance with established Credit Union policies and legal standards.
  • Maintaining professional relationships with members and colleagues.
  • Utilizing the lobby queuing system effectively.
  • Promoting the Credit Union's reputation for quality and professionalism.
  • Coordinating communication with all departments and management.
  • Supporting other branches or departments as needed.
  • Participating in required meetings and keeping management informed of significant activities.
  • Actively identifying Credit Union services and products to meet performance goals.
  • Staying updated on economic conditions and regulatory changes.
  • Ensuring a clean and secure work environment.
  • Performing other related duties as assigned.

Qualifications:

  • High School Diploma or GED is required.
  • Familiarity with loan services, policies, and procedures.
  • Understanding of legal and regulatory standards related to lending.
  • Basic knowledge of consumer lending practices.
  • Experience in credit analysis.
  • Knowledge of the Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA).
  • Preferred: Minimum one year of experience in a financial institution.
  • Preferred: Previous lending or sales experience.
  • Preferred: Experience with IRA and consumer deposit products.
  • Preferred: Proven sales experience with consistent goal achievement.
  • Strong member service skills with the ability to resolve issues independently.
  • Experience in customer service and providing tailored solutions.
  • Familiarity with credit report analysis.

Kirtland Federal Credit Union is an equal opportunity employer. All employment decisions will be based on merit, competence, performance, and business needs, without discrimination based on race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.

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