Assistant Catering Sales Manager

1 week ago

Fishers, Indiana, United States The Hawthorns Golf & Country Club Full time
About The Hawthorns Golf & Country Club

Our award-winning clubhouse is the social hub of club life and offers a variety of dining atmospheres for Members. Members also have access to an outdoor heated Junior Olympic pool, fully equipped fitness center with cardio, weight resistance, and free weight areas, childcare, children's playground, men's and ladies' locker rooms, and six outdoor tennis courts. In addition, they have access to secure private meeting rooms with the assistance of a personalized party planner.

Job Summary

We are seeking a highly skilled and experienced Catering Sales Professional to join our team at The Hawthorns Golf & Country Club. As an Assistant Catering Sales Manager, you will be responsible for assisting our Director of Catering Sales and taking charge during their absence. You will work closely with our team to provide exceptional customer service and drive sales growth.

Key Responsibilities
  • Assist in the development and implementation of catering sales strategies to drive revenue growth.
  • Work closely with the Director of Catering Sales to organize and execute daily operations.
  • Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
  • Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
  • Maintains daily, well-documented sales information, resulting in superior account service and increased revenues.
  • Promptly follows up on all customer calls and requests efficiently and expediently.
  • Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
Requirements
  • At least two years of catering operations experience.
  • Customer service experience in a hotel or country club.
  • Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
  • Exception organization skills and attention to detail.
  • Hospitality career focus is a plus, must be driven, self-motivated, and dedicated.
  • Demonstrate enthusiasm and commitment to Member/Guest satisfaction.
  • Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
  • The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.
  • Must be able to stand for long periods of time (8 – 12 hrs.) Some bending, twisting, squatting, and lifting (up to 50 lbs) will be required.
  • Must be available to work nights, weekends, and Holidays.
Working Conditions

Work may be performed in an indoor or outdoor setting depending on outlet. Varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather, fumes or airborne particles, toxic or caustic chemicals (cleaning materials, etc.). Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.

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