Customer Care Specialist

2 weeks ago


Milwaukee, Wisconsin, United States Wisconsin Humane Society Full time
Position Overview

As a Client Services Representative at the Wisconsin Humane Society, you will play a vital role in enhancing community engagement and providing essential support to animals in need. This position offers a unique opportunity to work in a fulfilling environment where your contributions directly impact the lives of both animals and their human companions.

Key Responsibilities
  • Embrace a welcoming and supportive approach towards all clients, callers, and colleagues.
  • Facilitate the adoption process for animals, ensuring a smooth and efficient experience for potential adopters.
  • Address client inquiries through various channels, including in-person interactions, phone calls, and email correspondence.
  • Manage retail transactions and assist customers with product inquiries in our store.
  • Welcome incoming animals through owner surrenders, transfers, and end-of-life services.
  • Maintain precise and objective records using our animal management software.
  • Provide training and support to new and existing staff members as necessary.
  • Collaborate effectively within your department and across other departments.
  • Perform additional duties as assigned.
Qualifications

To be successful in this role, candidates should possess:

  • A commitment to working a consistent weekend shift and rotating holidays.
  • The ability to routinely lift 25 lbs and occasionally up to 50 lbs.
  • A dedication to the organization's core values of compassion, respect, and kindness.
  • The capability to engage with clients, staff, and volunteers from diverse backgrounds.
  • Strong time management skills and the ability to maintain an organized schedule.
  • Previous experience in client services or animal care is advantageous.
  • Bilingual candidates are strongly encouraged to apply.
Benefits

Both full-time and part-time employees are eligible for a range of benefits, including:

  • 403(b) retirement plan
  • Employee Assistance Program (EAP)
  • Discounts on adoption fees and various programs
  • Event discounts and retail discounts
  • Limited wellness and veterinary care services for companion animals
Application Process

Interested candidates should complete the online employment application to be considered for this position. Please note that only applications submitted through our online system will be reviewed.

About the Organization

The Wisconsin Humane Society is the oldest and largest shelter in Wisconsin, dedicated to providing comprehensive services for animals and the community. Established in 1879, WHS operates multiple shelters and offers a variety of programs aimed at promoting animal welfare and community engagement.



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