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Customer Care Specialist

2 months ago

Milwaukee, Wisconsin, United States Wisconsin Humane Society Full time
Position Overview

Level
Entry-Level

Job Location
Milwaukee Campus

Employment Type
Full-Time/Part-Time

Education Requirement
No specific education required

Compensation
$13.75 per hour

Sector
Nonprofit - Social Services

Role Summary

Are you seeking a fulfilling career that offers excellent benefits and opportunities for advancement? The Wisconsin Humane Society (WHS) Milwaukee Campus is in search of part-time Client Services Representatives to become integral members of our Client Services and Animal Care team. In this role, you will contribute positively to the community by providing essential services and support to animals. You will also gain valuable experience by collaborating with veterinary professionals, behavior specialists, and a dedicated management team. If you are passionate about making a significant impact in the lives of animals and their owners while being part of a committed and supportive team, this position may be ideal for you.

Key Responsibilities
  • Maintain a welcoming, supportive, and non-judgmental demeanor with all clients, callers, and colleagues.
  • Assist in facilitating animal adoptions through our same-day process.
  • Address client inquiries in person, over the phone, and via email.
  • Handle register transactions and assist customers with retail products.
  • Welcome animals arriving through owner surrenders, transfers, and end-of-life services.
  • Ensure accurate and objective record-keeping in our animal management software.
  • Provide training to new and existing staff as necessary.
  • Collaborate effectively within your department and across other departments.
  • Perform additional duties as assigned.
Qualifications
  • Availability to work consistent weekend shifts and rotating holidays.
  • Ability to routinely lift 25lbs and occasionally up to 50lbs.
  • Commitment to our core values of compassion, respect, kindness, innovation, professionalism, and equity.
  • Capability to engage with clients, staff, and volunteers from diverse backgrounds.
  • Skill in managing personal schedules and timecards.
  • Previous experience in client services and animal care is advantageous.
  • Bilingual candidates are strongly encouraged to apply.
Benefits:

Both full-time and part-time employees are eligible for a range of benefits, including:
  • 403(b) retirement plan
  • Employee Assistance Program (EAP)
  • 30% discount on adoption fees
  • 30% discount on training classes and behavior consultations
  • 20% discount on youth programs
  • Discounts on events
  • Retail discounts at Animal Antics
  • Limited wellness and veterinary care services for companion animals
Application Process

To apply for this position, please complete the online employment application. Only applications submitted through our online system will be considered. We ensure that all applicants receive a response regarding their application status.

Equal Opportunity Employer

The Wisconsin Humane Society is committed to equal employment opportunities for all employees and applicants. Our success relies on engaging qualified individuals regardless of race, color, creed, ancestry, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, veteran status, national origin, age, disability, genetic information, arrest and/or conviction record (unless substantially related to the position held or sought), veteran or military status, or any other characteristic protected by law.

About the Organization

The Wisconsin Humane Society is the oldest and largest shelter in Wisconsin, established in 1879. WHS operates multiple shelters and a Spay/Neuter Clinic, providing adoption services, youth programs, veterinary resources, retail stores, volunteer opportunities, and dog training classes. The Milwaukee shelter also houses the state's busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit organization that does not receive general government funding and maintains a four-star rating from Charity Navigator.