Hospitality Services Representative

2 weeks ago


Ashland, Massachusetts, United States Compass Group, North America Full time

Company Overview: Compass Group, North America is a leader in the foodservice industry, dedicated to providing exceptional service and experiences.

Position Summary: We are currently seeking a part-time Guest Services Agent to enhance our customer service team.

Key Responsibilities:

  • Manage the registration and check-in process, ensuring accurate information is recorded.
  • Assist guests with check-out procedures, including payment processing and account management.
  • Provide detailed information regarding hotel services, amenities, and local attractions.
  • Address guest inquiries and special requests promptly, ensuring satisfaction.
  • Handle guest complaints effectively, escalating issues when necessary.
  • Maintain a well-organized front desk area, ensuring supplies and equipment are adequately stocked.
  • Respond to telephone and email inquiries, facilitating communication between guests and hotel services.

Qualifications:

Previous experience in hospitality is preferred, but not mandatory. We are willing to provide training for the right candidate.

Work Schedule: This position requires availability for part-time shifts, including evenings, weekends, and holidays.

Compensation: The pay rate for this role is $20.00 per hour, with additional benefits including free meals and uniforms at select locations.

Benefits: Both full-time and part-time associates enjoy a range of benefits, including retirement plans, health and wellness programs, and various voluntary benefits.

Diversity and Inclusion: Compass Group is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

We invite qualified candidates to consider this opportunity to contribute to our commitment to excellence in hospitality.



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